Teller

Full-Time, Regular, Nonexempt, Pay Grade 9

Location: Hybrid in Adelphi, MD

University of Maryland Global Campus (UMGC) seeks a Teller. Under direct supervision, the Teller performs various routine technical accounting and auditing work, which requires the application of accounting theory and practices.

PRIMARY DUTIES

1. Performs entry-level professional accounting work, such as processing student payments and departmental deposits. The teller is responsible for tasks requiring great attention to detail, such as posting payments to students’ accounts accurately and promptly.

2. Examine various accounting documents to verify the accuracy of computations. The teller is responsible for verifying, updating, and reconciling records using databases for assigned area(s).

3. Ensures transactions are by applicable authority, policies, and procedures consistent with acceptable accounting standards.

4. Provides 2nd level customer service by reviewing and analyzing student inquires including proactive outreach, troubleshooting issues, coordination with necessary departments/vendors/agencies, and advising students regarding their accounts via email, phone, and face to face.

5. Provides world class customer service to students by meeting guidelines established by the Quality Assurance Team, including responding to inquiries in a timely and accurate manner while adhering to departmental standards for quality assurance.

6. Articulate and promote teamwork, ensuring that work meets established standards of quantity or quality. Assists with the coordination of the unit work priorities.

Note: This list of primary duties provides a representative summary of this job's significant duties and responsibilities. Incumbents perform other related tasks assigned. Specific duties and responsibilities may vary based on departmental needs.

MINIMUM QUALIFICATIONS:

EDUCATION: High school diploma or GED.

EXPERIENCE: Four years accounting clerical experience. Customer service experience and/or cash handling and payment processing experience.

OTHER: None

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

Thorough knowledge of bookkeeping principles, mathematical methods and techniques and accounting standards. Skill in performing mathematical computations; in using analytical techniques to reconcile financial data; in reviewing and processing financial documents; in operating calculators, personal computers and related software. The ability to exercise attention to detail in the area of monetary transactions. Ability to understand and explain items within an accounting system. Ability to communicate effectively, to prepare written records and reports; to work independently with little supervision; to supervise and train others in assigned accounting clerical work; to establish and maintain effective work relationships; to operate manual and automated office equipment. Must have the ability to understand the various privacy laws and audit requirements placed on the daily function of the position.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected].