Pre/Post Support

The majority of this role’s time will be dedicated to supporting Pre/Post workflows. This work will focus on transactional, lower-specialization tasks that help improve team efficiency and create additional bandwidth for senior team members to focus on more complex work.

Responsibilities may include:

• Supporting day-to-day Pre/Post operational activities
• Completing administrative and transactional tasks accurately and on time
• Following established workflows, processes, and service standards
• Assisting with execution of work aligned to the current segmentation model deployed in ROCC
• Helping assess whether lower-complexity work can be effectively managed by a less experienced resource
• Escalating issues or exceptions when needed

Clinical / Contracts Team Support

This role will also provide support to the Clinical Team, with a focus on intake processes and business tool creation.

Responsibilities may include:

• Supporting intake-related activities for the Clinical/Contracts Team
• Assisting in the creation and organization of Claude Tools across the business
• Helping document processes, manage inputs, and maintain consistency across workflows
• Partnering with team members to ensure tasks are completed efficiently and accurately
• Providing flexible support based on evolving business needs and priorities