Key Responsibilities:   

• Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives, and to perform business analysis for the group's senior management; 

• Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team; 

• Act as a point of escalation for problem-solving and support the Team Lead. 

• Proactively analyze root causes and provide solutions for issues that impact the ageing results; 

• Set up improvement plans and formulate best practices together with the OTC management team. 

• Reduce outstanding receivable balances in the payment cycle; 

• Actively contribute to the cashflow target of the Group;  

• Contact our external customers and follow up on all accounts receivable; 

• Aging analysis and forecasting of effective charges to minimize risks; 

• Follow the Company's Credit Policy and the defined collection strategy; 

• Direct contact with Credit Management to handle blocked orders; 

• Conciliation of accounts in coordination with Accounts Receivable and Credit Management; 

• Follow up with the Customer Service regarding customer complaints and disputes; 

• Participate in monthly review calls/meetings with markets; 

• Create a good relationship with internal and external customers; 

• Promote and develop open and direct communication; 

• Act in accordance with internal controls, following procedures; 

• Update ConvaTec work instructions and SOPs regularly; 

• Lead projects within the team; 

Skills & Experience:   

• Experience in Collections, preferably > 5 years; 

• Working knowledge of a wider range of markets. Especially North American markets. 

• Participation in team/transversal projects or initiatives. 

• Advanced knowledge of the Collections process. Knowledge of other OTC subprocesses and their correlation is required. 

• Advanced knowledge of SAP, in transactions used by collections & Finance; 

• Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.); 

• Power BI is a plus; 

Soft Skills:  

• Innovative, and be able to problem solve, recommend solutions, and perform analysis; 

• Autonomous, ready to take initiative, and results-oriented; 

• Continuous Improvement mindset; 

• Strong stakeholder management and customer experience skills; 

• Effectively communicates in business English in all situations. Fluency in other language(s) is a plus. 

• Team player;  

• Takes full ownership and accountability and always promotes that within the team. Shares best practices and failures consistently. Seizes the opportunity for growth and improvement autonomously.  

• High adaptability/flexibility to new situations/ changes/ challenges and to work under pressure. Supports the business and team whenever necessary. Ability to deal with high pressure situations and challenging stakeholders. 

• Embrace responsibility. Challenge what feels wrong. We are honest and trustworthy and always act with integrity and transparency. 

• Always take decisions and act in the best interests of the people we support and work with. Proactively learn and listen. 

• Self and social awareness and consistently acts with Empathy.   

• Positively influences others.  

• Ability to identify and mitigate potential conflict situations.  

• Act as a role model.  

Qualifications/Education:  

• Preferable Bachelor's or a university degree (preferably in Finance, Business, Management, Economics) 

Principal Contacts & Purpose of Contact  

Internal 

• OTC Team to collaborate on improving end-to-end processes from order placement to cash collection. 

• Sales/Commercial, Finance, Customer Service, and Master Data Teams to collaborate on customer account status, align on action plans, reconcile, and address customer concerns. 

External 

• Private and public customers, Hospitals & Physicians to collect outstanding payments, resolve disputes related to invoices, and charges. Set up payment plans and manage escalated issues, including delinquent accounts. 

Languages 

Mandatory fluency in Portuguese and English.

Working Conditions 

Hybrid work model 

Special Factors 

Working Portuguese Public Holidays