Key Responsibilities 

Reliability Engineering & Service Operations 

• Own reliability outcomes for distributed systems, APIs, microservices, data pipelines, and critical production platforms, with accountability for availability, latency, throughput, and saturation 

• Define and operationalize SLOs, SLIs, error budgets, alert thresholds, and service health indicators to improve customer experience and engineering accountability 

• Lead production readiness reviews, capacity planning, performance testing, failover validation, chaos/resiliency testing, and disaster recovery preparedness 

• Drive standardization of monitoring, telemetry, distributed tracing, logging, synthetic checks, and runbook practices across services and platforms 

• Partner with engineering teams to reduce operational toil through automation, self-healing workflows, auto-remediation, and reliability-focused platform improvements 

Incident Management & Operational Excellence 

• Lead major incident response, escalation management, and technical triage for high-severity production events, ensuring rapid mitigation, stakeholder communication, and service recovery in high-pressure, time-critical environments 

• Establish strong practices for root cause analysis, problem management, failure mode analysis, and durable corrective/preventive actions 

• Drive operational governance using metrics such as MTTR, MTTD, change failure rate, incident recurrence, alert noise, and service error budget consumption 

• Partner with infrastructure, application, database, and network teams to proactively identify scaling risks, dependency bottlenecks, and single points of failure 

People & Team Management 

• Directly manage multiple SRE leads and senior reliability engineers, providing technical coaching, operational guidance, and performance leadership across teams 

• Build and scale high-performing SRE teams in the GCC environment with strong focus on production ownership, operational engineering, and systems thinking 

• Drive team capability in on-call operations, debugging, incident command, automation development, and platform diagnostics 

• Foster a culture of blameless incident analysis, engineering accountability, and continuous reliability improvement 

• Manage staffing, on-call coverage, skill distribution, and hiring aligned to platform complexity, production demand, and business criticality 

Cross-Functional Collaboration 

• Partner with software engineering, infrastructure, database, network, security, and platform teams to improve system stability, deployment safety, and operational readiness 

• Translate business criticality and customer impact into technical reliability priorities, architecture guardrails, recovery objectives, and measurable engineering outcomes 

• Work effectively in a distributed/global operating model, ensuring seamless coordination with onshore engineers, command centers, platform owners, and leadership teams during both steady-state and incident scenarios 

Automation & Platform Enablement 

• Promote and govern infrastructure as code, configuration management, CI/CD reliability, release guardrails, policy enforcement, and automated rollback/recovery patterns 

• Enable engineering teams with standardized tooling for observability, deployment validation, incident response, debugging, performance diagnostics, and service dependency analysis 

• Drive platform modernization through reusable automation, reliability frameworks, production diagnostics, and engineering patterns that improve resiliency and reduce mean time to recovery 

Basic Qualifications 

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience 

• 12+ years of experience in software engineering, site reliability engineering, production operations, platform engineering, or infrastructure engineering 

• 5+ years of experience leading reliability or production engineering teams, including managing leads or senior engineers in technically complex environments 

Preferred Skills & Experience 

• Proven experience managing multiple SRE, production engineering, or platform operations teams in a matrix/global setup 

• Strong experience working in offshore/onshore operating models, preferably within Banking and Financial Services 

• Hands-on knowledge of cloud platforms, Kubernetes, Linux systems, networking fundamentals, distributed systems, and infrastructure automation 

• Experience with observability platforms, telemetry pipelines, incident tooling, configuration management, and service governance 

• Strong understanding of CI/CD pipelines, scripting languages, infrastructure as code, release engineering, and automated operational workflows 

• Ability to review architecture and operational designs for scalability, fault tolerance, recovery, and performance bottlenecks 

• Strong stakeholder management and communication skills across global engineering teams and senior leadership 

Leadership Competencies 

• Ability to balance technical depth, operational discipline, architecture awareness, and people leadership 

• Strong decision-making skills with a focus on business continuity, failure risk, service reliability, and engineering trade-offs, with the ability to remain calm and effective in high-pressure operational situations 

• Proven ability to influence engineering design and operational practices without direct authority across platform and application teams 

• High ownership mindset with focus on resilience engineering, operational excellence, and predictable service behavior in production