Skill required: Knowledge Management - Knowledge Management Strategy & Design
Designation: Learning Exp Design & Dev Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees
In Knowledge Management Strategy & Design you will be in the process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge. Also includes identification of client business needs and map to knowledge management capabilities, assess current state and create roadmap for adding future people, process and technology KM capabilities.
What are we looking for? •Collabarate with the Stake Holders, understand the requirement and act as a single point of contact for Knowledge Management support for an HR Outsourced process for process improvement.
Maintaining the knowledge management system or platform (ServiceNow).
Thoroughly understands the Knowledge Management Cycle:Draft, Review, Publish and Retire
Must be familiar with the Servicenow Case Management and manage IT service requests, incidents, and problems.
Must be sound with Knowledge Utilization and ServiceNow reporting function.
Provide regular updates on task progress, issues, and risks to project managers and senior managers, and proactively identify solutions to address challenges.
Contribute to project documentation, lessons learned, and best practices to support knowledge sharing and continuous improvement within the organization.
•Knowledge Management
•Knowledge Management Administrative Process Design
•ServiceNow Advanced Workflows
•Collaboration and interpersonal skills
•Ability to perform under pressure
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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