The CTI Production Operations group provides the single point from which Citi continually monitors infrastructure and application services, leads major incident response, and executes routine, operational tasks. This function drives the execution of adherence to Citi’s policies and standards aligned to Production Operations goals and strategies, identifying opportunities to improve compliance to regulatory and organizational policy while seeking for improved stakeholder and employee experience for business value-add. The Production Operations Process Control Manager position is a seasoned professional role and will report directly into the Global Head of Production Operations Process Adherence and Controls (PAC) Governance. This function will be responsible globally for helping to identify and mitigate risk for processes and strengthen governance capabilities while promoting compliance to our clients within the Production Operations space. This role will also be embedded into the day-to-day operations and will act as a point of contact on process reviews, control testing, issue, and corrective action plan (CAP) management. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication may be necessary. Has responsibility for volume, quality, timeliness, and delivery of end results of an area.

Key Responsibilities:

• Review operational activities, risks, control and monitoring tools implementation, and execution in adherence to company standards/policies and regulatory obligations.
• Partner and assist the Production Operations Control Managers in their day-to-day operations
• Ensure Process compliance to Citi’s policies, recognizing the importance of required controls to minimize introducing risks into Citi’s Production environment. 
• Ensure that risks, issues, and dependencies are appropriately identified, categorized, documented, and resolved. 
• Appropriately assess risk through-out the Production Operations org by conducting due diligence activities to meet business requirements and regulatory commitments
• Oversee implementation and execution of process governance, review, revise existing policies and/or create new policies and standards that cuts across enterprise-wide adherence.
• Monitor non-adherence and work on corrective action plans to enable compliance. 
• Oversee and manage Internal Audit, Independent Compliance Risk and Regulatory reviews to ensure deliverables are reviewed and provided timely, audit inquiries are addressed, issues raised, tracked where needed and response provided accurately to evidence compliance to obligations.
• Develop Service Improvement Plans and work with Senior Management, Global Process Owners and business sector representatives that enables compliance to identified control gaps and self-identified issues.
• Back up for General Control Programs, including end-to-end analysis, execution, and oversight reporting
• Perform internal review to evaluate current processes, test new solutions and technologies related to Production Operations, provide next step recommendations to Senior Management
• Raise and Manage Issues (Self-Identified or Audit driven) to ensure timely resolution and effectively mitigate and monitor risk impact and avoid repeat issues.
• Analyze test data and evidence artifacts derived from Manager’s Control Assessments (MCA) to challenge effectiveness and propose new key risk indicators that enhance the control design.

Qualifications:

• Geeks out over Governance; passionate about keeping organizations aligned with Policies and Standards
• Knowledge of Compliance laws, rules, regulations, risks, and typologies
• Demonstrate extensive abilities as a team player, which includes creating a positive environment, monitoring workloads of the team, and keeping leadership informed of progress
• Risk and governance related experience, and strong knowledge of business processes and IT technologies utilized in the Financial Services Industry
• Experience in monitoring, executing, and reporting on compliance testing reviews and regulatory issue validation activities
• Understanding of rules, laws, and regulations, and specific regulatory requirements impacting financial services
• Strong interpersonal skills for building strong relationships with stakeholders and engaging teams
• Effectiveness in working within a large scale and complex matrix organization is essential
• Excellent oral communication and writing skills in interacting with non-executives and executive management and across a number of business lines and control functions
• Must be a self-starter, flexible, innovative, and adaptive
• Highly motivated, strong attention to detail, team oriented, organized
• Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
• Ability to work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization; to influence and collaborate with people across cultures
• Awareness of regulatory requirements including local and US laws, international and industry standards
• Overall good human that works well with others

Education:

• Bachelor's/University degree
• 3-5 years experience in risk, governance, controls or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

- Fluent English

- ITIL

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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