Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

As an Outpatient Clinical Care Assistant, you will play a key role in supporting both patients and caregivers in a fast-paced outpatient setting. Responsibilities include performing health screenings, collecting specimens, updating medical records, maintaining exam rooms, stocking clinical supplies, and monitoring and documenting patient conditions to support quality care. 

This role also includes administrative responsibilities such as patient registration, appointment scheduling, and coordinating patient flow. Similar to a Medical Assistant position, it provides valuable hands-on clinical and operational experience without requiring a Medical Assistant license or certification, making it an excellent opportunity to build a broad healthcare skill set. 

As the first point of contact for many patients, you will serve as the face of the organization and help create a positive, welcoming experience from the moment they arrive. Your compassion, professionalism, and attention to detail will help set the tone for each visit and make a meaningful impact on the patient experience every day. 

A caregiver in this position works full-time| M-F| 7:30am—4:00pm or 8:30am—5:00pm| no weekends or holidays.  

A caregiver who excels in this role will:  

• Provide or assist with patient care in an outpatient clinic under the supervision of a Registered Nurse (RN) or Licensed Independent Provider (LIP).  

• Complete the rooming process, including vitals, height, weight, intake questions, documentation and reporting abnormal findings.  

• Collect patient specimens, perform point of care testing and prepare specimens for transport to the lab.  

• Prepare patients for and assist with exams, tests and procedures, such as EKG, Holter monitor application, pulse oximetry, hearing and vision screening, disinfection and sterilization.  

• Administer treatments as directed, including the application of heat or cold, simple sterile dressing changes and applying/removing casts, braces and splints.  

• Review printed instructions with patients.  

• Assist with wound care.  

• Document in the electronic health record.  

• Assist with setting and closing the clinic. 

• Stock supplies and linens.  

• Clean, monitor expiration dates and restock dressing supply carts, check AED units and oxygen tanks, and empty needle boxes using appropriate safety measures.  

• Initiate CPR and other emergency measures. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 

• Understanding of human anatomy, basic patient care activities and math  

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross (within new hire period) 

• One year of recent healthcare experience in a hospital or ambulatory, homecare, assisted living, nursing home or long-term care setting OR additional formal training/education 

Preferred qualifications for the ideal future caregiver include:  

• Proficiency in the use of an Electronic Medical Record (EMR) 

Physical Requirements:

• Requires full body motion to move and lift patients, manual finger dexterity with good eye-hand coordination; involves extensive standing and walking.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.