eMRO Client Services Representative

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Under the supervision of the eMRO Client Service Manager, interface with Alere eScreen MRO vendors to provide administrative support for the medical review process. Communicate with clients, donors, labs, and clinicians to handle drug test inquiries. Perform daily call center and administrative activities related to drug testing compliance, documentation and process control, and vendor issues.

What You’ll Work On

• Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review.

• Document detailed information related to client/donor interaction and review-related issues.

• Answer phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, document processing, reporting, and other issues.

• Maintain the processes required for compliant medical review, and assist in the resolution of issues related to that process.

• Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review.

• Compile, sort, and verify the accuracy of all results in the MRO review process.

• Request documentation from vendors, clinics, or clients as required to complete the review process.

• Perform extensive follow-up with the client and other co-workers to ensure the completion of the review in a timely manner.

• Other duties as assigned.

Required Qualifications

• High School degree required

• Equivalent combination of education and experience.

Preferred Qualifications

• Four-year degree from an accredited college or university is strongly preferred

• Call center experience is strongly preferred

• Proficiency with Microsoft Office (Word, Excel, Outlook).

• Prior drug testing knowledge is preferred.

• Federal DOT drug testing regulation knowledge is preferred.

• The ability to understand and explain general collection, laboratory, and medical review procedures is preferred.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.