Posted:
1/13/2026, 2:10:16 PM
Location(s):
New South Wales, Australia ⋅ Albury, New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
You are a passionate customer service professional
We are enhancing the financial wellbeing for our customers
Together we are delivering outstanding customer experiences
We are currently seeking a customer service professional to join our Albury branch for a permanent part time opportunity.
This position will be 20 hours per week. Rosters are predetermined, before applying, please ensure you are available to cover the following roster:
Monday: 12pm - 4.00pm
Tuesday: 12pm - 4.00pm
Wednesday: 12pm - 4.00pm
Thursday: 12pm - 4.00pm
Friday: 12pm - 4.00pm
No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
More specifically you will:
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback, take action to correct any service breaks and drive improvement
Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
A passion for delivering outstanding signature customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented with the ability to accept feedback for development
Resilience, self-motivation, and lots of energy
An ability to work collaboratively as a team to deliver a seamless customer experience
What’s Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Website: https://commbank.com.au/
Headquarter Location: Sydney, New South Wales, Australia
Employee Count: 10001+
Year Founded: 1911
Last Funding Type: Post-IPO Debt
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management