Job Description

Please note :

This is a CONTRACT / SECONDMENT opportunity, until Jan 16 2026.

This role is designated as “Hybrid” as per Fidelity Canada’s Dynamic Working Policy.

Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com/ 

We’re looking for a detail-oriented and service-driven professional to support our Guaranteed Investment Certificate (GIC) operations. In this pivotal role, you'll ensure the smooth flow of GIC purchases, coordinate settlements, and provide top-tier service to our clients and advisors.

What You’ll Do

You'll help ensure operational excellence across GIC settlements and servicing:

• Review and validate daily order activity
• Process GIC settlements and wire payments via CDS
• Enter and manage GIC purchase orders
• Reconcile GIC commissions and ensure timely distribution to clients and advisors
• Handle corrections and cancellations of GIC transactions
• Support GIC issuer onboarding
• Manage entitlements and maturity payments
• Conduct thorough GIC reconciliations
• Deliver outstanding customer service to internal and external stakeholders
• Resolve client inquiries with care, efficiency, and a solution-focused mindset
• Treat each customer interaction with empathy and attention to detail
• Proactively identify and implement process improvements using continuous improvement methodologies
• Provide hands-on client training to optimize methods and foster understanding

What You Bring

We’re looking for someone who is accurate, dependable, and communicates effectively:

• Foundational knowledge of GICs
• Strong attention to detail and accuracy in processing
• Excellent verbal and written communication skills for engaging with investment advisors and issuers
• A customer-first mindset and proactive problem-solving skills
• Proficiency with Excel (including VLOOKUP, pivot tables, and related functions)

Your Experience

• Minimum 2 years of experience in a brokerage or similar financial services environment
• Direct experience with GICs is an asset
• Post-secondary education or equivalent work experience

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team