As a Dynamics 365 Functional Consultant at Accenture, you will act as the bridge between business stakeholders and technical teams to design, configure, and deliver Dynamics 365 Customer Engagement (CE) solutions. You will lead requirement gathering, solution design, and functional testing while ensuring alignment with business processes and Microsoft best practices. This role requires a strong focus on delivering innovative, high-quality solutions that drive business transformation and value.

Key Responsibilities

1. Requirement Gathering & Analysis

• Facilitate workshops and meetings with stakeholders to capture and document business requirements.

• Conduct fit-gap analysis to identify business needs and create detailed functional specifications.

2. Solution Design & Configuration

• Design Dynamics 365 CE solutions using configuration and minimal customization, adhering to Microsoft best practices.

• Configure entities, forms, views, dashboards, workflows, and business rules to meet business requirements.

• Develop prototypes and validate business processes to ensure alignment with client objectives.

3. Implementation & Testing

• Lead the implementation of Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and Field Service.

• Develop and execute comprehensive test plans, including unit testing, integration testing, and User Acceptance Testing (UAT), to ensure solutions meet business needs.

4. Training & Documentation

• Deliver end-user training sessions and create detailed user guides to support solution adoption.

• Maintain comprehensive documentation for all implemented solutions to ensure knowledge transfer and continuity.

5. Support & Advisory

• Provide post-go-live support, troubleshoot issues, and recommend continuous improvement opportunities.

• Advise clients on leveraging Power Platform tools (Power Apps, Power Automate, Power BI) and Microsoft CoPilot capabilities to enhance business processes.

• Strong expertise in Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and Field Service.

• Hands-on experience with Power Platform tools (Power Apps, Power Automate, Power BI).

• Familiarity with data migration and integration concepts.

• Understanding of Azure services and DevOps practices.

• Knowledge of M365 CoPilot and Dynamics 365 CoPilot capabilities.

Preferred Skills

• Experience in delivering solution demonstrations to clients.

• Knowledge of industry-specific processes (e.g., Government, Insurance, Banking).

Certifications (Preferred)

• Microsoft Certified: Dynamics 365 Fundamentals (CRM)

• Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210)

• Microsoft Certified: Power Platform Functional Consultant (PL-200)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.