At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To drive operational improvement and efficiency through strategic system enhancement and innovative solutioning, ensuring streamlined processes and sustainable performance.

Roles and Responsibilities:

Volume and SLA Management

• Manage and monitor operational volume to ensure timely processing within SLA.
• Allocates resources efficiently to meet volume demands and minimize backlog.
• Provide regular reporting and analysis on SLA breaches.

Quality Assurance

• Maintain a high standard of quality on the case setup.

System & Product understanding

• Develop in-dept knowledge of core systems and product functionalities.
• Troubleshoot issues and act as a subject matter expert on system usage.

Project & System enhancement

• Work closely with product and tech team to gather and define requirements for system enhancements
• Prepare detailed User requirements (URS)
• Conduct User Acceptance Testing (UAT) to validate system changes.

Minimum Job Requirements:

• Experience: Bachelor degree with minimum 2 years related working experience especially Insurance, experience in Employee Benefits Product and system is preferred.
• Mindset: Adaptable, Results driven, highly focus on quality, critical thinking, creative in problem solving and customer centric.
• Technical knowledge and skills: Strong technical expertise related to core system and sub-system, strong understand in CS end-to-end process not limit to Claim, Billing, Collection, Call Center. Strong knowledge in insurance products feature, employee benefits knowledge is preferred

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.