Job Description
Responsible for driving and facilitating Business Process Improvement initiatives, analyses, and recommendations across stores, regions, functions, and operations. Serves as an internal consultant to the organization, working with key leaders and stakeholders to understand business process objectives, potential changes, challenges, and areas in need of assessment / improvement. Reviews and evaluates new or improved business and management practices for application to company programs or operations. Creates business case for proposed process or operational changes. In collaboration with leadership, develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and facilitates processes for their implementation. Acts as subject matter expert regarding process improvement analyses and initiatives.
Responsibilities:
- Leads cross-functional projects designed to improve the effectiveness and efficiency of WFM’s operations.
- Works with Merchandising, Store Operations, Information Systems, Supply Chain, and other departments and vendors to determine root causes and provide solutions to improve processes and reduce costs.
- Works on the most complex business problems and on problems with impact enterprise-wide.
- Engages with senior leadership to envision and drive the implementation of new, improved, and simplified processes that have long-term, cross-organizational, and cross-functional impact.
- Partners with functional / operational leaders to ensure integrated and effective deployments, as well as adaptation of process improvement initiatives.
- Ensures initiatives and implemented processes align with / support business strategies and objectives.
- Consults with and advises other BPI Analysts on approach, methods, and implementation tactics.
Skills:
- Advanced understanding and experience with standard, advanced, and state-of-the art BPI methodologies and tools.
- Expert statistics background.
- Expert ability to identify and pursue process improvement opportunities based on risk controls, customer experience, efficiencies, and other business-focused factors.
- Assesses how key systems and processes impact the business internally and from vendor / supplier and customer perspectives.
- Conveys and / or consults on issues of moderate to significant complexity.
- Regularly interacts with colleagues or customers up to the senior leadership level.
- Provides process and policy advice to Team Members and customers.
- Provides function-wide process advice and insight.
- Provides guidance to less experienced Team Members.
- Consults with and advises senior-level stakeholders and leaders.
Develops complex solutions to business problems through in-depth analysis, coordination, and negotiation with key decision makers.
- Uses experience, innovation, and judgment to make decisions that may be based on partial information.
- Considers enterprise-wide implications of decisions and recommendations.
Leverages understanding of the customer base, market, and industry to drive project-related decisions and recommendations.
- Demonstrates exceptional knowledge of the WFM product mix, supply base, and retail operations.
Education & Experience:
- BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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