Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing multiple operations segments or divisions for a site, region, product line, or business group within the bank's internal operations. Key responsibilities include resolving broad operational issues, ensuring compliance with policies, and leading implementation of opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes with Lines of Business and other operations segments to set strategic direction and promote ideas, and managing two or more levels of managers.

This job is responsible for playing a key role in aligning Line of Business (LOB) initiatives with enterprise strategy, driving operational excellence, and enabling scalable, data-driven solutions across the organization. This is a unique opportunity to influence enterprise transformation efforts, support Gen AI governance, and shape the future of how we deliver value to clients and internal stakeholders.

Responsibilities:

• Oversees leadership development and execution to drive Operational Excellence
• Manages the overall budget and expenses and performs reporting and forecasting for a segment or unit to achieve identified operational goals
• Manages the development of procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Develops strategies to improve and grow current processes of a unit or product, leveraging data, metric, and key performance indicators to measure process effectiveness
• Drives alignment of bank priorities and strategies to employee metrics and goals, evaluates employee progress, and provides interventions as needed to recognize, encourage, and improve team and business performance to support an inclusive work environment
• Implements and enables an enhanced risk framework by establishing a proactive risk management culture
• Business Process Integration
  • Lead the development of OpEx business cases to support enterprise integration of GenAI initiatives.
  • Facilitate client journey mapping to identify and improve key touchpoints.
  • Define and implement enterprise-wide document taxonomy standards.
  • Evaluate critical data fields and assess their impact on strategic processes.
  • Conduct SPI and data strategy assessments to inform implementation sequencing.
• LOB Enablement & Delivery
  • Partner with LOBs to drive success management and readiness planning.
  • Support agile software delivery and Oversee software testing and platform enablement (STP/HITL).
  • Coordinate LOB training, business control, and GCOR integration.
  • Establish feedback loops between Operations and Technology (HITL).
  • Translate enterprise data strategy (CDL to LOB) into actionable plans.
  • Develop LOB control reporting and OpEx business outcome scorecards.
• Gen AI Governance & Control
  • Prepare for AI Council engagements and ensure governance readiness.
  • Manage production incident reporting and business continuity planning for AI-enabled processes.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

• 10 years in business process integration, operations, or technology enablement
• Demonstrated success with defining strategic goals and developing and executing related tactics
• Experience collaborating well and influencing senior executives
• Experience with enterprise data strategy and control reporting
• Background in agile delivery and software testing
• Exposure to AI governance and business continuity planning
• Experience working in complex, matrixed organizations
• Strong analytical and strategic thinking capabilities
• Expertise in agile methodologies and software delivery lifecycle
• Excellent communication and stakeholder management skills
• Proficiency in data governance, taxonomy, and lineage
• Ability to lead cross-functional teams and drive change
• Skilled in incident management and resiliency planning
• Familiarity with Gen AI governance frameworks

Skills:

• Business Operations Management
• Critical Thinking
• Decision Making
• Process Management
• Stakeholder Management
• Customer and Client Focus
• Fiscal Responsibility
• Process Performance Measurement
• Result Orientation
• Risk Management
• Business Analytics
• Collaboration
• Data Management
• Inclusive Leadership
• Oral Communications
• Influence
• Strategy Planning and Development
• Analytical Thinking
• Strategic Thinking
• Business Analytics
• Business Case Analysis
• Talent Development

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$150,000.00 - $300,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.