Job Description:

What This Role Is All About

We are looking for a highly detail-oriented and data-driven Content Editor – Master Data to join our Digital Care Content team. This role is responsible for creating, maintaining, and optimising product master data that powers customer-facing support experiences for some of the world's leading technology brands.

Using our proprietary platforms, you will manage product information, validate technical specifications, and ensure product imagery meets established quality standards. Your work will serve as the foundation for multiple downstream content teams and directly contribute to delivering accurate and seamless digital experiences for customers.

This role is ideal for someone who enjoys working with data, has exceptional attention to detail, and thrives in an environment where quality, accuracy, and ownership are critical to success.

Your Key Areas of Focus

1. Master Data Management

• Create and maintain product master data in the internal content management system.
• Source, validate, and update product specifications from trusted sources.
• Ensure completeness, consistency, and accuracy of all product records.
• Maintain data integrity across multiple products, device categories, and client requirements.

2. Product Content & Asset Creation

• Develop and manage product imagery in accordance with established image standards and guidelines.
• Ensure product information and associated content are accurately represented across systems.
• Support onboarding of new product launches and product updates.

3. Quality Assurance & Data Accuracy

• Verify the accuracy and completeness of product specifications and metadata.
• Ensure all product records align with client requirements and internal standards.
• Validate the quality, consistency, and correctness of product imagery.
• Maintain strong quality performance and support first-pass accuracy objectives.
• Identify and address recurring data quality issues proactively.
• Provide timely updates on progress, risks, and dependencies.

4. Collaboration & Continuous Improvement

• Partner with cross-functional teams to ensure alignment on product data requirements.
• Support initiatives to improve data accuracy, workflow efficiency, and operational effectiveness.
• Identify opportunities to enhance tools, processes, and documentation.
• Contribute to best practices and knowledge sharing within the team.
• Help drive a culture focused on quality, accountability, and operational excellence.

What We’re Looking For

Experience:

• Must have minimum of bachelor’s degree in computer science or IT or degree in Information Security or related
• Should have a total of 2-3+ years of work experience in an MNC.
• Experience working with content management systems (CMS), web authoring tools, or digital content platforms.
• Experience creating, editing, or maintaining customer-facing content.
• Exposure to simulation tools, knowledge management platforms, or digital support content is preferred

Knowledge and Skills

• Strong attention to detail with the ability to produce highly accurate content.
• Good organizational, planning, and time management skills.
• Ability to manage multiple priorities and meet delivery deadlines.
• Basic knowledge on image editing tools such as Adobe Photoshop, GIMP or similar software.
• Basic understanding of HTML and web-based content concepts.
• Strong written communication skills and the ability to simplify technical information.
• Comfortable learning new technologies, systems, and authoring tools.

Personal Attributes

• Proactive and self-motivated with a strong sense of ownership.
• Curious about technology and consumer electronics.
• Solution-focused with strong problem-solving skills.
• Team-oriented with a collaborative mindset.
• Adaptable and able to work in a fast-paced environment.
• Committed to continuous learning and process improvement.

Extra Skills We’d Love to See

• Experience creating interactive simulations or digital learning content.
• Knowledge of mobile devices, operating systems, and consumer electronics products.
• Familiarity with quality assurance practices and content review processes.
• Experience using image editing tools and content publishing workflows.
• Awareness of customer experience and self-service content principles.

Get To Know Us

The world runs on connected devices.  At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.

We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.

To learn more about who we are, visit our website at www.likewize.com.

Where We Work

Our Chennai Centre of Excellence is located in the heart of Chennai’s premier IT corridor at Ramanujan IT City. Our workspace offers a modern, sustainable, and amenity-rich environment. The campus features LEED Platinum–certified buildings, beautifully landscaped courtyards, multi-cuisine food courts, gym facilities, banking services, and an international‑standard convention center—creating a seamless blend of productivity and wellbeing. Situated along OMR with easy access to the Taramani MRTS station and major city hubs, it’s a vibrant, connected destination for teams to do their best work.