Project Role : Software Development Lead
Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.
Must have skills : Salesforce Service Cloud
Good to have skills : Salesforce Lightning Web Components
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Software Development Lead, you will be responsible for developing and configuring software systems either end-to-end or for a specific stage of the product lifecycle. You will apply your knowledge of technologies, applications, methodologies, processes, and tools to support clients, projects, or entities. In this role, you will lead a team of software developers and collaborate with multiple teams to deliver high-quality software solutions. Roles & Responsibilities: -- Provide support for all cross-functional Salesforce users to track, troubleshoot, and resolve Salesforce issues. - Create reports and dashboards based on requirements - Provision termination requests, role changes, and user information updates - Build and implement daily configuration - Build and provide Salesforce training and adoption programs to internal teams - Work with internal customers to understand their needs, identify the problem and direct them to the proper solution or provide instructions for self- help. - Work with key stakeholders in the organization to establish suitable processes to support administrative, development, and change management activities - Partner with Business Systems Analysts to design and configure solutions that are scalable and meet the requirements of our internal stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud, Salesforce Lightning Web Components. - Problem solver, excellent ability to troubleshoot and provide creative solutions - 2+ years Salesforce.com administration experience & proven knowledge of Salesforce CRM and Force.com platforms. - Strong understanding of Salesforce.com best practices and functionality Including Sales Cloud,Service Cloud and Salesforce CPQ. - Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, Process builders, Workflows, Flows, Validation rules, and other content of intermediate complexity - Experience with 3rd party tools such as Zuora, Marketo, Skilijar (a Plus). - Experience designing and configuring in a collaborative and agile environment. - Self-motivated and highly organized, Fast learner, Analytical mindset - Ability to multi-task and deliver on time - Must have excellent communication and interpersonal skills. -. Positive customer facing attitude -. Strong ability to collaborate cross functionally in a fast paced, fast growing, global environment. Additional Information: - The candidate should have a minimum of 5 years of experience in Salesforce Service Cloud. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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