At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

Position Description

Air Products is a thriving Fortune 500 global company that is growing and looking for talented, driven Information Technology professionals to join our team! With over 21,000 employees and operations in over 50 countries, Air Products is committed to its Higher Purpose of bringing people together to collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. 

We are excited to share that our Digital Technology (DT) team is expanding to meet growing business needs worldwide. We’re investing significantly in our people and systems to strengthen our digital foundation, drive business optimization, and enhance customer experience.  If you are also passionate about achieving these goals, we would like you to consider joining our team.

The Business Applications Analyst – Sell & Retain is a solution‑oriented analyst responsible for supporting and evolving non‑SAP applications and integrations that enable selling, customer retention, pricing execution, regulatory compliance touchpoints, and downstream customer experience. This role partners closely with Commercial, Pricing, Customer Experience, and DT teams to ensure systems are stable, compliant, and aligned with business needs. The role requires comfort navigating ambiguity, owning issues end‑to‑end, and stepping seamlessly across systems, regions, and processes as business needs evolve.

PRINCIPAL ACCOUNTABILITIES

• Own day-to-day support for Sell & Retain non-SAP applications and digital tools (intake, triage, prioritization, and customer communication)

• Analyze and resolve incidents, service requests, and defects in ServiceNow, including root cause analysis and coordination of break/fix work

• Gather, analyze, and document business requirements (process flows, functional specs, user stories, and acceptance criteria) in partnership with business team

• Support application enhancements, testing, and release activities

• Coordinate releases and production changes (deployments, validations, communications, and post-release hypercare) following change and release processes

• Monitor key integrations and data flows (e.g., customer, pricing, billing, regulatory touchpoints), investigate discrepancies, and maintain functional documentation and user guidance

       MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree in information systems, Business, Computer Science, or equivalent experience

• 3–7 years of experience as an Applications Analyst, Functional Analyst, or Business Systems Analyst

• Experience supporting non-SAP enterprise applications

• Strong analytical, documentation, and communication skills

• Experience working with global business stakeholders

• Demonstrated ability to analyze complex business requirements and deliver effective, compliant solutions.

• Strong verbal and written communication skills, with the ability to explain technical concepts to nontechnical stakeholders and third‑party vendors.

• Proven ability to work collaboratively in a global, cross‑functional team environment and build strong working relationships.

• Strong time‑management skills with the ability to manage multiple priorities effectively.

• Solid understanding of enterprise architecture, project management principles, change and release processes, and security and compliance standards.

AIR PRODUCTS COMPETENCIES

All Air Products employees share the same nine core competencies regardless of their role. Those who contribute through others, either leading people, projects or organizations, have eight additional leadership competencies.

WORKING CONDITIONS

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

DISCLAIMER

The above statements describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

AIR PRODUCTS VALUES

All Air Products divisions are committed to the effective use of the AP Values.  All employees must understand and utilize these values when performing the duties of his/her position.

QUALITY

Quality encompasses all aspects of AP’s business, and every employee is responsible for preventing any nonconformity relating to product, process, and the quality system.  All employees have an obligation to identify and record any such nonconformity and, through designed channels, initiate and recommend solutions.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.