Provide support services on behalf of Synapticure to the neurodegenerative community across the US. You will be part of a team that provides support services to patients, caregivers and loved ones affected by neurodegenerative diseases, in order to drive real, measurable change in how people are affected by neurodegenerative diseases.
Synapticure is a for-profit entity that aims to give all neurodegenerative patients access to the best care while fueling the advancement of personalized treatments. We do so by creating a guided journey for each patient, their caregiver and family that educates and empowers while facilitating access to critical tests and leading experts.
You
You are passionate about improving patient satisfaction and outcomes. You’re comfortable representing the company in communication with Medical office’s, patients and caregivers. You are thoughtful, organized, curious and empathetic; kind and sincere. You love the ability to impact someone’s life. You are eager to be involved in a program from inception and are comfortable with growth, change and evolution to meet the needs of the patients with neurodegenerative diseases. You are comfortable and confident with technology.
Your Role
● The Medical Assistant oversees medical record retrieval, completing paperwork, provide referrals to specialists, prior authorizations, virtually greet patients prior to visits with neurologists, and other clinical and administrative duties within the Medical Assistant scope.
Essential Functions
● Adhering to HIPAA guidelines and standards, provides advocacy support on behalf of patients and families with clinical providers, billing and insurance companies, and other partners in the care team as needed.
● Maintains accountability to ensure high quality standards in client and partner interactions ensuring the highest levels of privacy and confidentiality.
● Follows standardized processes including operating procedures, quality assurance and documentation, in order to create high levels of efficiencies and effectiveness.
● Maintains positive and effective relationships within the multidisciplinary Care Coordination and broader Synapticure team to ensure a streamlined and supportive experience for patients.
● Collaborates with internal teams to ensure appropriate representation of Synapticure to external audiences.
● Nurtures and maintains positive and effective relationships with medical and community partners.
● Speaks expertly internally and externally about the program and company.
Minimum Qualifications
● Active Medical Assistant Certification
● 2+ years experience as a Medical Assistant
● Preferred Qualifications
● Experience handling and reviewing medical records.
● Experience in a startup or organization that has experienced rapid growth and change.
● Experience in coordinating and managing referrals.
● Exceptional communication skills.
● Bilingual English/Spanish
This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home.
Salary and Benefits:
Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience.