Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture. 1-800 Contacts started almost 30 years ago and continues to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. Our focus on the customer has contributed to the outstanding achievements of our company in the industry. The best is yet to come!

Why you want this job

We’re looking for a detail-oriented and curious CRM Associate to support our CRM efforts for our glasses business. You will play a crucial role in supporting customer relationship management by executing email and SMS campaigns, leveraging behavioral signals to build customer segments, and analyzing engagement metrics to improve retention and conversion. This role will support strategic testing within frequency, timing and message relevance to drive awareness and customer growth.

The successful candidate will have a track record of partnering with marketing, design, technical and operational teams to drive business impact. You have a history of contributing to the execution of successful marketing campaigns, the ability to organize and track multiple high-impact projects in a shared project management space, and a commitment to excellence in both oral and written communication

What you’ll do

• Assist in building, scheduling, and launching cross-channel journeys, including email, SMS, Push, etc.
• Support lifecycle and promotional campaigns (welcome flows, re-engagement, retention, offers, etc.)
• Collaborate cross-functionally with creative, design, technical, and operational teams to prepare campaign assets.
• Proofread and QA campaign content to ensure accuracy, brand consistency, and compliance.
• Improve engagement and retention by using customer behavioral signals like abandon events or prescription upload.
• Data analysis and reporting – prepare basic performance reports to share with the team.
• Stay up to date with email and SMS marketing best practices and trends.

Why we will love you

• 2+ years of experience in CRM, lifecycle marketing, or email / SMS marketing preferably in an ecommerce, direct-to-consumer business.
• Ability to start ASAP
• Hybrid; ability to work in office 1 day a week in Draper
• Strong analytical skills with the ability to interpret data to inform marketing decisions and generate actionable insights.
• Experience with customer data platforms (CDPs), marketing automation tools (e.g., Iterable, Braze, Klaviyo), and campaign analytics.
• Dedication to creating effective customer-facing communications and experiences including establishing and testing different messaging frameworks to unlock growth.
• Demonstrated success supporting marketing strategy and executing day-to-day work.
• Attention to detail and a strong sense of ownership over quality and accuracy with excellent project management and organizational skills.
• Comfortable working with data and spreadsheets
• Willingness to learn new tools and processes.

Perks

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

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