Who we are looking for

A person who work as a client service representative within a Global Custody Client Service team and handle the day to day client inquiries coming from Asset management Company, Trust Banks and Insurance Companies, closely working with core stakeholders, Global operation team in overseas, Tokyo Client services and other team members.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

DAY-TO-DAY WORK on CLIENT SERVICE

• Reply on customers’ inquiry related to corporate action (including class action), income (dividend / interest), Income tax claim and proxy voting.

• Analyze/research corporate actions event or tax related event, using the existing resources

• Prepare the client report and dispatch without any backlogs.

• Encourages relationship building with both clients and stakeholders

• Actively promotes effective query resolution and maintenance of service standards

• Grasp client needs and prepare the feedback to satisfy client’s intention with high standard client services.

• Demonstrates high level of standard with accuracy and timeliness on client communication.

• Review the operation process and instruct the processing method to operation team.

What we value

• Motivational individual to learn a new thing under challenging condition.
• Be a team player
• Strong Communication skills for external and internal communication
• Detail oriented
• Ability to meet tight deadlines

Education & Preferred Qualifications

• Experience in Financial institutions or understand the trustee scheme & securities settlement system.
• Excellent and advanced oral and written communication in Japanese, basic English oral and written communication

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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