At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

• Act as first point of contact for office or field-based customers via telephone or email.
• Ensure all customer communications are logged via the organisations ITSM system to the required departmental standard and managed through to closure.
• Provide analysis and collaboration with team members, wherever possible, to achieve a first-time fix service to customers.
• Triage any escalation issues and liaising with other departments as necessary to resolve these cases.
• Ensure a friendly and professional end to end customer experience, to agreed timescales.
• Answer all enquires in a timely manner.
• Ability to convey any complex solutions in an easy-to-understand way.
• Dealing with unassigned email cases sitting in queue.
• Take a proactive approach to monitoring customer applications to address issues before they become a call or email.
• Adhering to any shift patterns that might be required (including occasional weekend working).

Job Qualifications:

• Experience providing technical support either internally or externally.
• Familiarity of working with/supporting smartphones, tablets, and PC’s.
• Knowledge of working with a ticketing system (preferable)
• Excellent communication skills, with the ability to communicate clearly and effectively with a wide range of internal and external customers.
• Ability to work under pressure handling multiple tasks to ensure timely completion of all activities
• Apply a logical approach to interpret data, make recommendations, and propose solutions.

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​Our Benefits:

Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams feel both valued and supported. Below is a list of just some of the great benefits we offer to all employees: 

• 25 days holiday (plus bank holidays) increasing to 28 through the length of service 
• Life Insurance (4 x annual salary) 
• Pension Scheme
• Annual Merit Performance Review
• Hybrid working, enabling you to have a better work/life balance.  

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​In Addition:

• Continuous training and development through ASPIRE (our Global Learning Platform), LinkedIn Learning, and externally accredited organisations.
• BRAVO! - Our global platform that recognizes and rewards employees for outstanding achievement and contribution while living our company's values.
• FORMA Well-Being Scheme – To help support a healthy lifestyle through access to various services/products.
• CALM – Providing online access to meditation sessions which incorporate mindfulness, sleep, and focus techniques with a view to helping reduce stress.
• Free breakfasts to staff members when working in the office.
• Great social events with various team/company activities taking place over the year.

CoreLogic's Diversity Commitment:​

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. 

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Equal Opportunity Employer Statement:​

CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation . CoreLogic maintains a Drug-Free Workplace. ​

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Please apply on our website for consideration.​

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