Senior Manager, Human Resources

Posted:
8/7/2024, 5:00:00 PM

Location(s):
Valle del Cauca, Colombia ⋅ Cali, Valle del Cauca, Colombia

Experience Level(s):
Senior

Field(s):
People & HR

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a “Senior Manager of People Operation” role with TaskUs: 

So what does a Senior Manager of People Operations really do? Think of yourself as the one who will plan, direct, or coordinate the Human Resource Activities.  

Imagine yourself going to work with one thing on your mind: that you will partner with the business and functional stakeholders to establish and execute Human Resources Strategies. You will also help formulate initiatives to improve ESAT that drives maximum employee satisfaction.

As a Senior Manager of People Operations, you will:

  • Provide counseling to employees and supervisors as needed and appropriate.

  • Partner with the business and functional stakeholders to establish and execute Human Resources Strategies that drive business performance. 

  • Responsible for the orientation and training of new staff members including leaders 

  • In charge of terminations and you’ll be providing exit interviews.

  • Drafting and implementing employee rules, regulations and policies that would govern our employees’ standards of behavior, which should be aligned by the Global Policies of the Company.

  • Have an effective partnership with the internal teams (leadership, Operations, marketing, BED, recruitment, etc.) to ensure the success of the People Operations Department.

  • Work with the legal team on any and all documentation and/or compliance matters (i.e. Ministry of Labor, other regulatory agencies) as well as in instances where labor litigation is needed.

Essentially, you are responsible for making sure that the TaskUs Core Values is inculcated into each and every employee in your site. You would be the Company’s voice in making sure that these are effectively communicated to all.

Do you have what it takes to become a Senior Manager of People Operations?

Requirements:

  • At least 12 years relevant experience in Human Resource Management.

  • Knowledgeable in strategic planning, employee relations, and labor litigation.

  • Experience in the BPO industry is a MUST

  • Experience in preparing project proposals and progress reports

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to 

opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.