Company:

Marsh

Description:

What can you expect:

• An opportunity to understand services which are integral part of Insurance broking lifecycle
• A place to exhibit your skills, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned
• In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert
• Our team is new but growing at fast pace and most of our colleagues have an average experience of 3 years. We are one big family who takes pride in exceeding end customer expectations with focus on insurance and business knowledge.
• We have robust training around understanding insurance concepts and business knowledge. All the team members will support you during this journey.

What is in it for you?

• Learn about new services and transitions of new work
• Pick up new skills like reporting, trainer and subject expert
• This is the place for you if you are interested in doing Insurance Certifications in US geography
• Other benefits as per HR policies

We will count on you to:

Process and self-Management:

• Be an integral part of this growing team
• Be a back-up of Team Manager in order to meet SLAs on Accuracy, productivity and TAT as per agreed standards
• To be a Subject Matter Expert and support in achieving the agreed SLAs, ideate and drive process improvements, calibrate and streamline processes across similar functions and mentor team members
• Responsible for delivering on complex cases in the team with accuracy thereby ensuring client
• satisfaction   
• Internal review and audit
• Ensures up-skilling of teams as per requirement
• Is the SPOC for process related issues and changes
• Escalates delays and queries appropriately after due investigation
• Regularly update process manuals & is responsible for creation of SOPs for new processes
• Participates in process update sessions, Process Knowledge Tests, training and coaching sessions
• Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
• Ensure operational risks are highlighted on time and escalate the same to proper authorities for corrective action
• Adheres to data and information security guidelines
• Contribute to achieving the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and is in compliance at all times.
• Maintains performance standards. 
• Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Completing all training related activities when assigned
• Cognizant of completing all assigned activities within the stipulated time
• Communicate status of work, any issues with team managers and manager on time

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh Speciality's systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognizes how own actions impact compliance

What you need to have:     

• Graduate in any field
• 2-3 years of experience of Senior Associate / Quality Supervisor / Quality Manager
• Have worked in Insurance Broking related services like Policy Admin, Policy Review, US & Canada Certificate or US Licensing
• Proficient/expert in English along with the local language, only CV's in English will be considered.

What makes you stand out:

• Insurance certification from The Institutes, USA
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience on any insurance process
• Communication & Influencing
• Analytical ability & Decision Making
• Planning and Organizing
• Prioritization with Client Focus
• MS-Office skills
• North America Proof of Insurance or Certificates processing experience would be mandatory.

Marsh Risk es una compañía de Marsh (NYSE: MRSH), un líder global en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $24 000 millones y más de 90 000 colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información sobre Marsh Risk, visite marsh.com o síganos en LinkedIn y X.

Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.