At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

An excellent opportunity has arisen to join the service and support leadership team at Roche Diagnostics Finland.

This exciting position will be responsible for providing leadership to an experienced and versatile engineering team spanning the whole country. The role will see you drive innovation and sustainability by creating and driving service strategy.

If you are experienced and passionate about customer support, technical services, and leading a dynamic and high-performing team this role might be for you!

Your Role:

• You provide leadership for the Engineering function

• You construct goals, empower and enable success within the chapter

• You will be an active participant in the Service Leadership Team

• You create and implement of a service and support strategy

• You explore collaborative models and international opportunities for cooperation

• You drive continuous process improvements to increase efficiencies in service delivery

• You prioritize service improvement projects aimed at optimizing and digitizing our service delivery. You represent Finland in regional and global initiatives and proactively drive change in the organization by forming and coaching squads

• You plan, coordinate and monitor service related activities

• You  actively participate commercial negotiation

• You maintain our service contract database

Who you are:

• Preferably a masters degree in a scientific, IT, business/management based subject or equivalent professional experience

• Minimum 5 years of experience of a service and support of medical devices or clinical diagnostic products (Medical Lab Technician, Biomedical Engineer, Field Service Representative, Product Support)

• People Leadership experience preferred

• Preferably experience in commercial tendering and service contract negotiation and management

• Proficiency in both Finnish and English, demonstrating strong verbal and written communication skills

• Self motivated, self organized and highly resilient individual

To succeed in this role you will need to be technically oriented with excellent organizational and coordination skills, with the ability to clearly communicate internally and externally. You are goal oriented, able to meet deadlines, seeing what needs to be done and fostering a team around you to succeed. Understand customer and internal organization structures in order to effectively navigate authority and permissions to overcome obstacles and ensure customer satisfaction. To provide unwavering visionary leadership to a team with diverse capabilities.

Roche is the world’s largest research biotechnology company. With a focus on advancing science, we improve people’s lives. We develop both drugs and diagnostics. Roche Diagnostics in Finland works with diagnostic solutions for the entire healthcare chain. Diagnostics make it possible to confirm, exclude and prevent diseases, reduce waiting times and hospitalizations, optimize resource use and find the right treatment for each individual. Our approximately 100 employees work for a healthy Finland, where all knowledge is put to use. Our office is located in Espoo.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.