The Team Leader for the Software Trainer Field Team plays a pivotal role in guiding a high-performing, field-based team responsible for delivering training and implementation support for IDEXX Practice Management Systems. This role combines people leadership, operational oversight, and strategic alignment to ensure consistent, high-quality customer experiences across onboarding, go-lives, and post-implementation support.
The ideal candidate brings a collaborative mindset, strong coaching instincts, and a passion for veterinary practice success. This role requires balancing team development with operational execution, while also serving as a liaison between field trainers, implementation specialists, and cross-functional stakeholders.

Key Responsibilities:

Team Leadership & Coaching

• Provide day-to-day leadership, coaching, and performance management for a team of Software Trainers across multiple regions.
• Conduct regular 1:1s and feedback sessions to support trainer development and consistency in delivery.
• Foster a culture of accountability, empathy, and continuous learning.

Operational Oversight

• Monitor team capacity, travel schedules, and project assignments to ensure optimal coverage and workload balance.
• Partner with Implementation and Project Management teams to align trainer deployment with onboarding timelines and client readiness.
• Support escalations and troubleshoot field-level challenges in real time.

Quality & Standardization

• Champion the use of standardized training workflows, tools, and documentation
• Collaborate with L&D and Process Improvement teams to refine training content and delivery methods based on client feedback and trainer input.
• Ensure consistent execution of onboarding milestones that are owned by the Software Trainer.

Strategic Collaboration

• Represent the Field Training function in cross-functional meetings and initiatives (e.g., Process/Tool enhancements, LMS, workflow sequencing).
• Contribute to strategic planning around team growth, resource allocation, and process optimization.
• Serve as a thought partner to the Field Success Manager and Implementation Leadership on team structure, KPIs, and change management.

Qualifications:

• 3+ years of experience in training, implementation, or customer success
• 1+ years of people leadership or team mentorship experience.
• Strong communication, coaching, and conflict resolution skills.
• Comfort with ambiguity and change; ability to lead through evolving processes and tools.

Preferred Attributes:

• Veterinary practice experience or familiarity with clinical workflows.
• Experience leading remote or field-based teams.
• Proficiency with CRM, LMS, and project management platforms (e.g., Salesforce, GUIDEcx, Confluence).

What you can expect from us: 

• Salary expectation is $70K
• Opportunity for annual cash bonus
• Benefits Day-One
• On the job training and career advancement opportunities (experience NOT required)
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

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