Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Mission

CRM Salesforce support and maintenance related :

• Support and assistance for incidents raised by Sales & Marketing & Customer Service Key users with respect to Service Level Agreement (SLA) of the Maintenance Applicative and Evolutive (MAE) Department.

• Support CRM Team to manage and realize different steps of Salesforce changes (design, build, tests preparation and validation, put in production) with respect to MAE standard rules in terms of change management, developments norms, documentation policy.

• Participate in technical specifications and documentation for evolution requests. 

• Produce a weekly report for refreshing progress to Support Technical and CRM Manager 

•  Backup the MAE team respectively in the Sales & Marketing & Customer Service domain

• Warranty the good usage of Salesforce Standard Process

• Manage Salesforce periodic operations (example : Data backup, Data cleaning, Global operational maintenance.

Responsibilities

Under the functional responsibility of the IS CRM Domain Manager:

• He/She is in charge to manage of requests (incident and light evolutions) linked to her core system components (Sales Cloud, Service Cloud, Pardot) 

• He/she ensures operational support to the Sales & Marketing key users in the VS divisions . 

• Participate to the developpement (APEX knowledge required)

• Realize / Manage development with CRM  team, organize tests phases and production system changes  He/she contributes to guarantee the good usage of Salesforce. Provides training to the users to help them using the CRM tool in a continuous improvement mindset

• Give insights and proposals for evolution of the application based on new features proposed by the editor or by users experience/feedbacks 

• He/she takes care of all the work requests related to the CRM application. He provides technical and functional support to the internal customers. She/He writes the functional and technical specifications of the evolution requests; realizes / coordinates the development work, organizes the phases of test and production. He is the guarantor of the functional and technical coherence of the tool with the support of Valeo Service CRM Team.

• He/she will be the guarantor for CRM application of data governance in terms of data quality, data management, data policy management, business process management and risk management with a methodology that ensures important data assets are formally managed throughout an enterprise.

• Manage and administrate users

Job:

R&D IS Engineer

Organization:

R&D DSIS App Team

Schedule:

Full time

Employee Status:

Regular

Job Type:

Local + contract

Job Posting Date:

2023-02-20

Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com