Location(s): Ankara, Turkey ⋅ Ankara, Ankara, Turkey
Experience Level(s): Junior ⋅ Mid Level ⋅ Senior
Field(s): Customer Success & Support
Work Flexibility: Onsite
What You Will Do
Fault detection and repair of company products
Undertakes the service and repair of company products to the required standards
Responsible for the testing of company products and provides fully complete test and service reports
Performs upgrades on company devices as required
Has periodic maintenance visits and performs calibrations on company devices as required
Informs her/his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations
Establishes relations with the key stakeholders affecting the decision to purchase Customer Support products and services as well as with existing/potential customers to improve and maintain continuity of such relations
Supports service partners/dealers and team members in troubleshooting company products
Ensures all relevant repair/service information is entered into the database. (Or its replacement)
Reports any customer complaints received by service department are handled within company quality system guide lines
What You Need
Bachelor's degree in Biomedical Engineering or a relevant field
Fluency in both English and the local language
Excellent command of Microsoft Office tools (Word, Excel, PowerPoint) and strong general computer skills
Strong technical aptitude and problem-solving abilities
Proven ability to manage time effectively and handle multiple tasks and projects simultaneously
Ability to work under pressure and manage conflicts professionally
Detail-oriented with a strong sense of confidentiality and task completion
Excellent communication and presentation skills, strong interpersonal abilities