Date Opened: Friday, January 16, 2026 12:00 AM

Close Date: Sunday, January 25, 2026 12:00 AM

Department: General Services Department

Salary: $24.00 - $28.39 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Spay/Neuter Clinic Manager plays a vital role in supporting CMACC’s mission by leading the daily operations of the high-volume spay/neuter (HQHVSN) clinic. This position helps ensure that animals receive safe, timely, and compassionate surgical care while supporting clinic staff with clear structure, organization, and guidance.
This role combines medical-adjacent and administrative leadership and is designed for someone who enjoys creating organized systems, supporting teams, and helping complex operations run smoothly and predictably.
The Clinic Manager helps ensure that surgeries occur safely and on schedule, staff have clear expectations and support, supplies and medications are available and compliant, animals receive consistent, humane care, and clinic operations meet City and regulatory standards

Major Duties and Responsibilities

Clinic Operations & Workflow

The Clinic Manager supports smooth daily operations by helping ensure that:

• Daily surgery schedules are prepared and communicated before the clinic day begins.
  Veterinarians, technicians, and assistants understand their assignments and reporting times.

• Animals move through intake, surgery, recovery, and discharge using established protocols

• Surgical instruments and equipment are cleaned, sterilized, and maintained according to guidelines

• Anesthesia and recovery monitoring standards are followed consistently

• Workflow delays or safety concerns are identified early and addressed in a timely, solution-focused manner

Staff Leadership & Supervision

• Assigning daily tasks clearly and consistently

• Offering guidance when questions arise

• Managing schedules, payroll approvals, and time-off requests

• Monitoring performance and workflow

• Supporting onboarding and training

• Completing evaluations in alignment with City policy

Inventory, Controlled Substances, & Equipment Management

• Monitoring inventory levels of surgical supplies, medications, and equipment

• Tracking expiration dates and reordering proactively

• Maintaining accurate DEA and state drug control logs

• Supporting regular audits and compliance reviews

Administrative Oversight

• Developing and maintaining clinic SOPs

• Tracking key performance indicators (surgical volume, outcomes, staffing hours, supply usage)

• Assisting with budget planning and expense monitoring

• Maintaining accurate documentation in Chameleon

Client and Partner Relations

• Communicating clearly with shelter staff, fosters, and community partners regarding pre- and post-operative care

• Addressing clinic-related questions or concerns professionally and calmly

• Supporting community spay/neuter initiatives, transports, and special events

Compliance and Quality Assurance

• Compliance with state veterinary regulations, OSHA standards, DEA requirements, and ASV guidelines

• Accurate medical and operational records in Chameleon

• Consistent infection-control and biosecurity practices

• Review and follow-up on incident reports in collaboration with veterinarians

Knowledge, Skills & Abilities

• Experience in veterinary clinic or shelter operations (3–5 years), including staff supervision

• Knowledge of HQHVSN procedures, anesthesia safety, and shelter medicine best practices

• Strong organizational and planning skills

• Clear written and verbal communication

• Comfort working with schedules, inventories, and structured processes

• Experience with veterinary or shelter management software

• Ability to problem-solve thoughtfully and efficiently

Preferred Qualifications:

• Licensed or Registered Veterinary Technician

• Prior supervisory experience

Minimum Qualifications:

High School Diploma or GED and prior experience working in a veterinary clinic.

Other Requirements

• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.

Working Conditions:

Indoor environment: Regular exposure to fumes or airborne particles, animal transmitted diseases, exposure to fractious, frightened, dangerous animals; mental and emotional stress from euthanasia; contact with irate/emotional pet owners and victims; frequent exposure to wet and/or humid conditions and vibration; potential for contact with toxic or caustic chemicals; the noise level in the work environment is usually loud.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.