Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Responsibilities:

The Data Support Operator will work within a geographically disperse operations team that seeks continuous improvement for NBCUniversal analytics and business intelligence technologies.  As the flood of digital information increases, the Data Support Operator in this role will be responsible for connecting multiple open and closed sourced systems and transitioning raw data to predictive information for partners across broadcast (cable, news, and sports networks), film studios, and world-renowned theme parks.  In the Data Support Operator role, you will be working with internal stakeholders, data engineers, visualization experts, data scientists, and other technologists across the business. If you are someone who strives for continuous operational improvement through automation and value creation, you have come to the right place. Here you can create the extraordinary. Join us!

• Maintain a 24/7 operational resiliency across data pipelines.
• Available on short notice and flexible to scheduling which supports a 24/7/365 operation including nights, weekends, and holidays
• Deliver Technical experience with AWS MWAA, troubleshooting and test techniques
• Supports data pipelines, ensuring that issues are identified and resolved per standard operating procedures.
• Troubleshoot and escalate issues that occur within the data pipelines.
• Perform root cause analysis on open incidents.
• Ensure operational policies and standards are followed and documented across the organization
• Uses daily metrics report to react to and improve upon data delivery issues.
• Builds and maintains engineering relationships with their peers.

Qualifications:

• 5+ years of experience in a data engineering role
• Experience with Python, SQL, and Bash Scripting
• Experience with AWS, Airflow, and Snowflake
• Experience with ServiceNow and Jira
• Knowledge of data pipeline fundamentals
• General understanding of cloud data engineering design patterns and use cases
• Bachelor's degree in Computer Science, Data Science, Statistics, Informatics, Information Systems or related field.

Desired Characteristics: 

• Lifelong Learner – technology is constantly evolving, and you love continuously learning new ways to upskill yourself.
• Positive Ownership Attitude – You foster a positive ownership mindset by taking pride in all that you do; holding yourself and partners accountable to productive outcomes.
• Action-oriented – You are discovering new solutions and regularly showing actionable results.
• Communicator – You have excellent verbal and written skills with the ability to communicate ideas effectively across all levels of the organization, to both technical and non-technical audiences
• Partnership – You display ethical behavior, integrity, respect and build trust among colleagues.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.