Scope

• Provides guest relations services at all valet locations at the assigned facility.

Job Essentials

• Proactively approaches, greets, and acknowledges guests with a smile in a friendly, professional manner; provides prompt, responsive customer service.
• Speaks with others using clear and professional language; answers telephones using appropriate etiquette.
• Opens doors and assists guests/visitors entering and leaving the property.
• Provides guests with directions and information regarding the hospital campus, including:
  • Location of services
  • Hours of operation
  • Local areas of interest and activities
• Assists guests with car doors and offers mobility assistance when needed.
• Escorts and/or transports guests within the hospital as needed.
• Safely navigates the parking lot, maintaining awareness to avoid hazardous situations; drives defensively to prevent accidents.
• Records all information on parking stubs/tickets, transfers relevant information to log sheets, and maintains logs/reports.
• Ensures unclaimed car keys at the end of the day are taken to the designated after-hours collection point.
• Monitors and maintains safety, security, and cleanliness of parking areas; reports vehicles, safety hazards, unauthorized personnel, or potential security concerns to a manager/supervisor.
• Follows all company policies and procedures; reports accidents, injuries, and unsafe work conditions; maintains confidentiality of patient information; protects company assets.
• Develops and maintains positive working relationships with others; supports teamwork to reach department goals.

Minimum Qualifications

• Current driver’s license with no outstanding citations or warrants.
• Demonstrated ability to communicate effectively.
• Demonstrated ability to follow work instructions and procedures.
• Demonstrated ability to work outside in all weather conditions.
• Demonstrated ability to operate: Manual and automatic transmissions, Small vehicles (e.g., subcompact), Large vehicles (e.g., SUVs, trucks)
• Demonstrated ability to communicate in a positive and upbeat manner.
• Demonstrated ability to stand and maintain well‑paced mobility for the duration of the shift.
• Demonstrated ability to reach other areas of the hospital in a timely manner.

Preferred Qualifications

• Secondary language proficiency.
• Six months of experience in a similar role at a four‑ or five‑star hotel/resort.