Location

Katy - 7303 Prairie Lakeshore Lane, Elyson

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview

Elyson, a master-planned community in Katy, TX, is looking for an enthusiastic part-time Community Representative to join our team.  The position will share the vision and story of our expanding new home community to customers visiting our welcome center. 

Key Deliverables

• Guide the Welcome Center guest experience in person and online in Drift, a live-chat feature on elyson.com, to ensure the consumers’ wants and needs are met or exceeded.
• Effectively register guests and capture guest information.
• Assist in checking website content weekly to ensure all content on elyson.com is accurate and current, including community events, blogs, photography, school information, community and area information, builder information, Homefinder, website links, etc.  Make updates in Umbraco and Tochi as needed (training provided).
• Open, maintain and close the Welcome Center according to procedure.
• Understand and support the execution of community brand at all touch points—the Welcome Center, at model homes, at amenities and throughout the community.
• Assist the marketing team with Builder Relations, to include basic communications, meetings and events.
• Perform administrative functions such as preparing special projects, presentations, emails and assisting the Marketing Manager.
• Place supply orders and maintain an inventory of supplies and gifts.
• Assist and participate in on and offsite community events, grand openings, and other special promotions as needed. Responsibilities may include, but are not limited to: helping with vendor organization, ordering and preparing give-away items, overseeing guest registration, taking photographs, cleanup, etc.
• Support the real estate agent outreach program by contacting agents to inform them about Elyson and our agent program.  Assist and participate in agent events when needed on and off site.

What You Bring

Position is part-time and most shifts will be on WEEKENDS (Sat from 9:30-6p and/or Sun from 11:30-6p).

• Ability to work weekends plus some weekdays and holidays (when needed) for an average of 1-2 days (typically 10-15 hrs) per week.
• Warm and welcoming, good energy level, and excellent customer service skills.
• Superior oral and written communication skills are necessary. 
• Detail oriented person with the ability to easily multi-task and work independently.
• Working knowledge of Windows, Microsoft Office Suite, Internet-based applications, and CRM experience helpful, as is the ability to learn new software.
• College degree (or equivalent work experience).
• 1-2 years’ customer service experience in high-end resort, real estate or retail environment delivering exceptional customer service.
• Marketing/Sales background is a plus.

What We Offer

We are proud to offer our employees what they value most:

• Competitive compensation
• Excellent extended medical, dental and vision benefits beginning day 1
• 401(k) matching, vesting begins day 1
• Career development programs
• Charitable donation matching
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community

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Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.