Hoe zal je bijdragen en groeien in deze functie?

 

The Sales Support and Customer Experience Coordinator typically plays a dual role, combining sales support activities and project management responsibilities to ensure a good customer experience. He/she is responsible for providing comprehensive support to the OSA & Diagnostics sales team, ensuring a seamless and positive customer experience and managing customers requests and projects.
This role involves overseeing requests, timelines, coordinating internal teams to enhance customer satisfaction and loyalty.

 

Key Responsibilities:

1. Sales Support 

• Administrative Support: Handle administrative tasks such as email, orders and invoices management and scheduling coordination in alignment with account managers. 

• Customer Relations: Help manage customers and respond to customer inquiries on behalf of the account managers, in alignment with organization and suppliers. 

• Sales Offers and Contract management: support account managers to prepare offers for potential new customers / sales with the right content and prices. Keep strong overview on current contracts and support in the preparation of new (current and new customers)

• Offers and products Prices: ensure the price lists are always up to date,  in line in the system, communicated to customers and formalized in contracts.   

• Communication: Draft presentations and reports for account managers for meetings with customers. 
   

2. Project Management for customer experience

• Customers request tracking: monitor the progress of each customer request in a structured way using reports/data. Have a clear overview of the current status of each customer and proactively start actions/projects within the organization to ensure to deliver customers requests and  expectations. 

• Sales Planning: Develop and manage timelines / deadlines for customer requests and sales-related projects.

• Coordination & Cross-Departmental Liaison:

• Work across teams (account managers, customer service, nurses, purchase, logistics etc) to ensure that customers requests and sales-related projects stay on track, resolving bottlenecks and ensuring timely delivery. 

• Act as a bridge between different departments (e.g., operations, marketing) to ensure alignment to deliver customer expectations and requests.

• Sales Process Optimization: Identify areas for improvement in sales processes and workflows, potentially working with IT/ data analysts to implement efficient sales tools.

Qualifications:

• Experience: Minimum of 3-5 years in sales support, customer service, or project management roles.

• Skills: strong organizational abilities, problem-solving skills, excellent communication and interpersonal skills, experienced in CRM software, project management tools, power points.

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Ben jij de juiste persoon voor deze functie?

 

• Languages: Dutch mother tongue and fully fluent in English. Behaviors: proactive, customer oriented, friendly and reliable

 

Bij Air Liquide zetten we ons in om een diverse en inclusieve werkplek op te bouwen die de diversiteit van onze werknemers, onze klanten, patiënten, belanghebbenden in de gemeenschap en culturen over de hele wereld omarmt.

Wij verwelkomen en overwegen sollicitaties van alle gekwalificeerde kandidaten, ongeacht hun achtergrond. We zijn ervan overtuigd dat een diverse organisatie mensen de kans biedt om hun talent te uiten, zowel individueel als collectief, en dat het ons vermogen om te innoveren bevordert door onze grondbeginselen na te leven, te handelen voor ons succes en een boeiende omgeving te creëren in een veranderende wereld.