Position Summary

The Operations Manager is responsible for leading all aspects of our customer premise technicians (install & service), maintenance technicians (system and plant), and material control.  All facilities and customer/technical/maintenance operations are the responsibility of the Operations Manager.

What’s In It For You:

• Competitive pay with annual increases.
• Benefit eligibility on your first day with low employee premiums that are far better than the industry
• Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services with our sister companies
• You’ll have access to career developmental resources to grow personally and professionally.
• Generous paid time off and holidays
• The chance to be part of a Top 10 company and high-energy employee culture.

What You’ll Be Doing:

• Leadership:
  • Provide daily leadership to the premise techs, maintenance techs, and material controllers.  This includes hire/fire/disciplinary actions.  Perform performance appraisals and goal setting/career development with all subordinate employees with the assistance of lead installer and lead maintenance tech.
  • Develop training strategies for technical employees and ensure a continuous learning environment.
  • Participate and provide input into staffing and budget planning efforts.
  • Support General Manager in executing system business priorities and stand-in for the GM as needed.

• Operational:
  • Responsible for workforce quota planning & capacity management and customer premise tech performance. 
  • Responsible for (with GM & Ops VP) determining and implementing shift coverage, on-call rotations and other workload handling strategies which balance customer delight with employee well-being. 
  • Ensure customer satisfaction for customer premise work performed.  Responsible for directly managing installation “days out” and trouble ticket responsiveness. Work directly with customers on escalated issues as needed. 
  • Responsible for maintenance tech performance, measuring their effectiveness, and directly managing the technicians.
  • Responsible for material control department, including employee performance and maintaining appropriate levels and accountability of inventory items and CPE.
  • Coordinate resources to activate plant maintenance/construction projects, including, new residential/commercial passing’s, plant replacements, civic projects, etc.
  • Serve as the technical point of escalation for Engineering, Operations and the CSC.  Serve as local project manager for complex technical capital project implementation.
  • Responsible for all facilities and their proper security and operations (system office, hubs, warehouse, etc.)
  • Lead local fleet management and safety programs.

What You’ll Need:

• Associate degree or better in related technical area strongly preferred.
• A minimum of 5 years of relevant technical and/or supervisory experience.
• Demonstrated ability to plan, organize and implement technical projects.
• Demonstrated ability to lead a team and achieve specific objectives.

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.   
 
Armstrong is an Equal Opportunity Employer.