Posted:
10/10/2025, 8:11:45 AM
Location(s):
Washington, United States ⋅ Seattle, Washington, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Primary Duties & Responsibilities:
Monitor software, computer, and telephone systems, as well as facilities terminology, to support the monitoring of building automation and fire alarm systems on computer workstations.
Provide emergency response to A/BSL3 laboratories, vivariums, data centers, climate rooms, freezer farms, and other various campus assets.
Act as the first responder to HVAC events, which may require manually resetting alarms, freeze stats, pressure switches, motor overloads, and performing equipment shutdowns.
Change temperature, humidity, and airflow set points as needed.
Assist with triaging service interruptions to responsible technicians to minimize system/equipment downtime by documenting impact and creating verbal and written work orders from internal and external callers.
Must maintain excellent customer service at all times and be able to distinguish impact, protocols, and need for escalation.
Learn and utilize building automation logic to assist with optimizing 32 chillers across 9 chilled water plants to the most efficient configuration, thereby best supporting cooling demand across 26 central buildings. This effort aligns with overall campus carbon emissions reduction efforts while minimizing electrical demand charges.
Conduct monthly inspections on elevator equipment rooms and perform Fire Recall testing to ensure proper operation in the event of an emergency.
Perform inspections on all campus Fire Suppression sprinkler systems to ensure proper alignment in the event of an emergency.
Provide data entry within multiple databases and systems supporting the Facilities Management department. This may include operational logs, work order requests, and updating equipment/inventory.
Support continued construction and renovation efforts in facilitating the Hot-Work Permit process by reconfiguring the Fire Alarm Automation systems.
Execute approved procedures for equipment operating outside of its designed parameters to support sustained operations.
Assist with creating and distributing service interruption notifications that impact our physical assets and infrastructure to responsible staff and campus partners.
Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions
Position typically works 3:30 p.m. - 11:30 p.m.
Alternative work schedule as a regular part of the job (weekends).
Stockroom or warehouse.
High noise environment.
Dust, dirt, grease, or other disagreeable elements.
Patient care setting.
Requires extensive safety training.
Exposure to moving machinery.
Exposure to chemicals.
Requires protective devices.
Exposure to animals.
Physical Effort
Typically sitting at a desk or table.
Typically bending, crouching, and stooping.
Occasional lifting (25 lbs or less).
Typically standing or walking.
Repetitive wrist, hand, or finger movement.
Occasional lifting (25 - 50 lbs).
Equipment
Simple hand tools.
Heavy equipment.
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
Work Experience:
Skills:
Driver's License:
Education:
No additional education unless stated elsewhere in the job posting.
Certifications:
Work Experience:
Skills:
Air Handling Units, Chillers, Commercial HVAC Systems, Communication, Computer Literacy, Cooling Towers, Customer Service, Electrical Maintenance, Exhaust Systems, HVAC Maintenance, Maintenance Repair, Mechanical Maintenance, Oral Communications, Organizational Commitment, Plumbing System Maintenance, Problem Analysis, Professional Integrity, Strive for Excellence, Teamwork, Time Management, Troubleshooting, Working Independently, Written CommunicationFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
Website: https://ifebp.org/
Headquarter Location: Brookfield, Wisconsin, United States
Employee Count: 51-100
Year Founded: 1954
IPO Status: Private
Industries: Human Resources