About the Business

Part of the $10 billion FTSE 100 RELX Group, LexisNexis® Risk Solutions (https://risk.lexisnexis.com/about-us) is a globally recognized leader in data analytics and information services. We are a technology-driven organization with an international portfolio of industry-leading online brands and offices spanning from California and Singapore to Australia. Recognized among the world’s top 100 “online superpowers,” LexisNexis® Risk Solutions connects market-leading brands to millions of decision makers worldwide through a diverse portfolio of data services, online lead generation, community websites, magazines, and events.

As a division of RELX, LexisNexis® Risk Solutions is proud to be an Equal Opportunity/ Affirmative Action Employer.

Key Facts:

• Headquarters: Metro-Atlanta, Georgia
• Global Presence: Offices in 40 countries
• Employees: Over 13,000 worldwide
• Customer Base: Serving clients in more than 180 countries and territories
• Parent Company: Part of RELX, a global provider of information and analytics for professional and business customers

About Our team

LexisNexis Risk Solutions is seeking a dynamic, hands-on Level 2 Onsite Support professional to join our Sydney (St Leonards) office. This role focuses primarily on supporting employees in Australia, while collaborating closely with colleagues across the Asia-Pacific region. You’ll also work in partnership with Level 1 Service Desk teams and Level 3 specialists to deliver efficient, reliable IT support and stable operations.

This is a great opportunity for someone who thrives in a hands-on environment, enjoys learning, and wants to build deep expertise in enterprise support.

 

About the Role

As a member of our global Infrastructure and Enterprise Services organisation (150+ professionals supporting 13,000+ employees globally), you will play a key role in ensuring the consistent delivery of high-quality IT support services.

APAC Level 2 Onsite Support Team are looking for someone who is:

• A strong communicator who values teamwork and customer service
• Independent, reliable, and accountable, with excellent attention to detail
• Highly organised and able to prioritise effectively
• Process-oriented while still flexible and pragmatic in finding solutions
• Proactive in problem-solving, with a hands-on approach to technical challenges

Responsibilities

• Provide Level 2 onsite/deskside support (walk-ups + ticket queue), prioritising MacBooks and macOS, while supporting Windows where needed.
• Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process
• Support and administer endpoint management tooling:
  • macOS: Jamf Pro policies/profiles/app deployments and troubleshooting
  • Windows: Autopilot/Intune build and deployment support
• Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint
• Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts)
• Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed
• Maintain high-quality ticket updates and documentation in ServiceNow
• Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard work

Requirement

• Strong experience supporting macOS / MacBooks in a managed enterprise environment
• Experience using Jamf Pro (or similar Apple device management) to support deployments, configuration, and troubleshooting
• Experience supporting Windows endpoints in an enterprise environment, including Autopilot/Intune build & deployment
• Working knowledge of Azure AD / Entra ID (identity/access troubleshooting, MFA/SSO basics, group access concepts)
• Strong customer-facing communication and an ownership mindset — proactive updates and end-to-end accountability
• Practical hardware/peripheral troubleshooting (docks, monitors, mobile devices, etc.)
• Comfortable working onsite in a busy office environment

Nice-to-have

• Exposure to Ubuntu Linux (basic troubleshooting / command line familiarity)
• Basic networking fundamentals (Wi-Fi, DNS, VPN troubleshooting)
• Endpoint security / compliance exposure (e.g., Defender, encryption, device compliance workflows)

To learn more about opportunities with LexisNexis Risk Solution, join us here: https://risk.lexisnexis.com/global/en/about-us/careers

 

We are looking to fill this role as soon as possible – apply now to be considered.

Thank you for your interest.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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