Job Title: Claims Advocate

Agency/Platform: New Jersey Platform

Location: Hasbrouck Heights, NJ

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

We have an exciting opportunity as a Claims Advocate in our Hasbrouck Heights NJ location .  This fast-paced, highly rewarding position is the first point of contact when a client has a loss.  Claim Advocates need to handle the claim process from beginning to end; working closely with the client, insurance carrier, adjuster and claimants as well as co-workers in the underwriting department.  The Claim Representative manages the claim process with the goal of obtaining for the client or claimant the best possible outcome in accordance with their insurance contract/coverage.

Responsibilities:

• Assists clients of the agency in reporting and monitoring of Commercial & Personal lines claims, which includes taking initial loss notice, getting loss notice to the appropriate insurance company, communicating with insured on adjuster assignment, tracking claims payments, and following the claim until closed by the insurance company.

• Conducts initial reviews of claims for any coverage questions, reviews any denial of coverage for accuracy and acts as a liaison between insured and insurance company adjuster.

• Serves as contact for Adjuster and Insured for claims related issues.

• possesses exceptional written and oral communication skills, especially on the phone

• is able to organize and prioritize work flows and is detailed oriented in order to meet company/industry deadlines

• is self-motivated, able to work with little direction

• Refers complex coverage questions to Risk Manager 

• Secures loss runs from carriers as requested.

• Prepares claims information for presentations as requested.

• Resolves customer claim issues in coordination with Account Executives and Producers in order to reduce E&O exposure.

• Provides claims packets to customers and prospects as requested.

• is comfortable reading policy forms, understanding coverage and questioning carriers when necessary

• Evaluates and challenges claim reserves in accord with industry and claim specific knowledge

• Cooperates with counsel for suit or trial

• Secures loss runs from carriers as requested. Prepares claims information for presentations as requested.

Qualifications:

• Strong multi-tasking, organizational, communication & grammatical skills.

• Ability to work independently of continuous supervision and achieve a high-level product within requested time constraints.

• Must be able to work as a team member to achieve department goals and overall company goals.

• Excellent customer service skills, including telephone and listening skills.

• A positive outlook and desire to learn and grow with us.

• Proficiency with MS Office Suite

• Applied EPIC experience preferred

Education and/or Experience:

• High School Diploma or the recognized equivalent is required.

• Must possess a current NJ Property & Casualty Insurance License.

• has a minimum three to five years of claim experience, with an emphasis on commercial lines

• Must continue to meet Continuing Education requirements for license renewal.

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option           

• Opportunities for Growth

• Parental Leave

• Generous time away

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.