Posted:
9/4/2024, 3:11:27 AM
Location(s):
Richardson, Texas, United States ⋅ Texas, United States
Experience Level(s):
Senior
Field(s):
Software Engineering
GEICO Technology Solutions is looking for creative and motivated Software Development Engineers to reimagine our customers’ contact center experience.
The Enterprise Voice team provides architecture, engineering, operations support, and software development for a highly available, high volume contact center.
Basic Qualifications:
- Experience with AWS services such as API Gateway, Lambda, Lex, X-Ray, Databases (e.g. DynamoDB, RDS), S3, CloudWatch, Step Functions, AWS SDK
- 2-4 years of experience in full stack software development using modern JavaScript frameworks (React/Angular), Java or any other high-level languages
- 2- 4 years of experience with object-oriented design, well-architected design, debugging distributed systems, reporting, CI/CD, and PCI/PII secure coding practices
- AWS Certifications (Associate, Professional, Specialty level)
- Full Stack Software Developer
Preferred Qualifications:
-Experience developing for Amazon Connect
-Deploy, Automate, maintain, and manage an AWS production system
- Resolving problems across multiple application domains and platforms using system troubleshooting and problem-solving techniques
- 2- 4 years of experience developing omni-channel (voice, chat, SMS) Contact Center solutions including natural language processing and speech-enabled grammar
- Experience with Terraform and Typescript
- 2- 4 years of experience supporting an enterprise-level organization
- Experience and passion for influencing best practices and coaching/mentoring junior developers
- Experience developing automated test cases in Cyara or other automated testing tools
- Scripting experience using PowerShell
Experience
6+ years of experience in Contact Center technologies
4+ years of experience full stack software development using Node.js, modern JavaScript frameworks (React/Angular), JSON, Cloud Architecture
3+ years of hands-on experience developing Contact Flows, Queues and/Or Lex Bots
3+ years of hands-on experience on scripting using Terraform
4+ years of experience in open source frameworks is desired
Education
Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Annual Salary
$75,000.00 - $220,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Benefits:
As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Website: http://www.geico.com/
Headquarter Location: Chase, Maryland, United States
Employee Count: 10001+
Year Founded: 1936
IPO Status: Private
Industries: Auto Insurance ⋅ Financial Services ⋅ Government ⋅ Insurance ⋅ Internet ⋅ Mobile