About this role:

Wells Fargo is seeking a Manager - AI Automation Delivery to join our Innovation Hub, as part of Consumer Small Business Banking Operations (CSBBO).

The person will lead product teams in the AI Strategy for automation within CCaaS (Contact Center as a Service) Innovation Hub. They will guide product teams in designing, developing and delivering innovative GenAI, Agentic, and Machine Learning solutions.

The successful candidate will have a deep expertise in AI Automation, GenAI, Agentic, and Machine Learning solutions, along with experience in architecting AI solutions that align with responsible principles and enterprise business objectives.  This is a unique opportunity to lead AI automation and engineering efforts while shaping the future of our Innovation Hub!

In this role, you will:

• Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
• Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term in order to ensure operational excellence and process efficiency
• Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
• Manage allocation of people and financial resources for Business Execution
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Product Management experience with exposure to AI/automation
• 5+ years of experience working with technology teams to build and launch products in market
• 5+ years of experience owning/driving roadmap strategy and definition
• 4+ years of management or leadership experience

Desired Qualifications:

• Banking/Financial services and/or contact center product/platforms
• Experience in building and driving adoption of new tools
• Experience leading the AI charter for large tech/fintech organizations
• Ability to manage complex technology product teams and deliver on time in an enterprise environment.
• Cybersecurity and Risk Mindset: proactively identifies risks and integrates secure practices into development workflows.
• End-user experience focused: delivers intuitive, valuable solutions that align with employee needs.
• Mission-aligned: shares Wells Fargo’s vision of transforming the employee experience through generative AI.
• Demonstrated ability to balance technical excellence with business priorities.
• Proven ability to build and lead high-performing, agile software teams.
• Demonstrated success in recruiting, developing, and retaining engineering talent.
• Strong experience collaborating with product and business stakeholders to deliver valuable and user-centric solutions.

Job Expectations:

• Be Humble: You're smart yet always interested in learning from others
• Work Transparently: You always deal in an honest, direct, and transparent way.
• Take Ownership: You embrace responsibility and find joy in having the answers
• Learn More: You regularly self-educate and improve your skill set.
• Show Gratitude: You show appreciation and respect to those you work with.
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule
• Must be able to work on-site at any of the listed locations
• Relocation assistance is not available for this position

Job Posting Locations:

401 Las Colinas Blvd W Bldg A, Irving, Texas 75039

1525 W W T Harris Blvd., CHARLOTTE, North Carolina 28262

401 S Tryon St., CHARLOTTE, North Carolina 28202

800 S Jordan Creek Pkwy., WEST DES MOINES, Iowa 50266

Posting End Date: 

15 Jan 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.