Posted:
9/6/2024, 8:33:40 PM
Location(s):
California, United States ⋅ Santa Ana, California, United States ⋅ San Diego, California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Job Description:
*This is a temporary position expected to last 30 days (may be extended).
Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
OUR IDEAL CANDIDATE WILL:
Assist in planning effective strategies to maximize blood drive programs, manage sponsor partnerships and utilize market knowledge to achieve established collection goals.
WHERE YOUR CAREER IS A FORCE GOOD:
Key Responsibilities:
Confirm all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicate details to production planning staff.
Serve as a liaison between the customer and the appropriate staff and handle customer inquiries and requests in a professional, courteous, helpful and timely manner.
Prepare and maintain all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
Localize blood drive collateral using approved templates and/or campaign materials to include location, date, time, goal, etc. and send thank you notes to customers to help ensure the prospect for future customer activity.
Handle all inside sales support for assigned Recruitment District team to include incoming calls, distribution of mail, and coordination of meetings.
Provide review and initiate applicable follow up for the Print Cost Model and exceptions process.
Manage the donor pre-sign up process, status report review, and condensed report review with Reps for accuracy.
WHAT YOU NEED TO SUCCEED:
Education: High School or equivalent required.
Experience: Minimum 3 years related experience or equivalent combination of education and related experience required.
Skills & Abilities: Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable. Must possess outstanding organizational and communication skills. Effective problem-solving skills in managing multiple priorities. Responsible for providing own transportation for business purposes. A current valid driver's license and good driving record is required. Ability to work on a team.
Travel: Some travel may be required.
*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
Sales or Marketing experience.
The salary range for this position is (CA): $21.00 - $33.00 per hour, depending on experience.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Website: https://redcross.org/
Headquarter Location: Washington, District of Columbia, United States
Employee Count: 10001+
Year Founded: 1881
IPO Status: Private
Last Funding Type: Grant
Industries: Education ⋅ Health Care ⋅ Humanitarian ⋅ Non Profit