Position:

Customer Service Representative

Job Description:

We are a Fortune 104 company with 2022 sales of $37.12 billion.  Our global team includes 22,000+ employees in over 220 sales locations and 43 distribution and value-added centers. We help the world’s best technology companies think “Five Years Out,” working together to innovate the next big thing after the next big thing.

Responsibilities

• Receive and manage customer inquiries by phone, chat, and email
• Extensive information and assistance to our customers, continuous monitoring of their cases
• Execute order information and change requests
• Provide information about services
• Ongoing communication between the engineering team, internal staff, suppliers and customers
• Manage formal quotes
• Complaint handling and problem solving
• Liaison with international teams from different regions

Requirements

• At least secondary education (high school diploma)
• Customer-focused, willing, helpful attitude
• Good communication and problem solving skills
• Negotiation-level English language skills both orally and in writing
• Teamwork and individual work
• Computer skills
• Results-oriented thinking

Good to have

• Experience in a similar area of ​​customer service
• Positive and empathic attitude
• Your application is welcome even if you are a beginner

What we offer

• Competitive salary package
• Free access to fitness rooms in the 13th district
• Hybrid work with 2 remote days
• Well-planned work schedules, free weekends and holidays
• Secure corporate background
• Opportunity for professional and personal development in a complex system

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons. 

Location:

HU-Budapest, Hungary (Váci út)

Time Type:

Full time

Job Category:

Business Support