ROLE SUMMARY
The Solutions Delivery Center of Excellence within Global Clinical Supply Chain (GCS) is dedicated to supporting business readiness, implementation, and user adoption of solutions that enable the clinical supply chain to continue to operate efficiently.
The Business Readiness Lead, within Innovative Sciences Operations, is responsible for supporting the GCS portfolio of systems, projects, tools, solutions, and services that deliver value to GCS colleagues. The Lead will design and deliver exceptional experiences for GCS colleagues receiving business or technical solutions.
The role supports GCS by leading business change management and user adoption tasks to achieve readiness for implementation of a solution, measurement of user uptake, and value realization/calculation. This role requires the ability to interpret requirements, understand business change management processes, knowledge of software/system development lifecycle principles, understanding of training and learning principles, customer service, and delivery of exceptional colleague experiences.
This role is dynamic, fast-paced, highly collaborative, and covers a broad range of responsibilities that are critical to GCS. The successful candidate will help achieve business as usual for new solutions through proactive thought leadership, innovative user adoption methodology, and the ability to approach change in new and creative ways.
ROLE RESPONSIBILITIES
- Provide oversight of all change initiatives planned and underway across GCS
- Oversee the design and implementation of business readiness and user adoption plans to ensure solutions are integrated across the organization and/or within the business lines
- Establish and maintain performance metrics to measure business readiness success and solutions achieve business as usual
- Oversee progress against business readiness requirements in support of the GCS Product Areas and works with relevant partners (business, comms, training, Digital) to deliver
- Work with product area managers and project teams to integrate change management activities with project plans. Where needed, facilitate the creation of actionable deliverables for the change management processes, e.g., Sponsor Plan, Communications Plan, and Training Plan.
- Build and manage a comprehensive view of the GCS portfolio of change initiatives so leaders and colleagues have visibility into change resourcing and capacity and to make informed decisions regarding readiness for deployment of additional initiatives
- Drive the internal/external marketing of business readiness success stories highlighting the value of solutions to the organization
- Establish relationships with customers and liaise between the business and technical project team members, ensuring mutual understanding of customer needs
- Work across GCS to identify organizational and cultural factors that may enhance or detract from the ability to change
- Identify and address potential sources of resistance to change and work with manager and teammates to overcome
- Help define improvement projects aligned with business strategies and facilitate associated change management activities
- Ensure post-production activities including gathering lessons learned, collecting user feedback, measuring key value metrics and computing return on investment are completed and documented.
- Responsible to standup and lead a Community of Practice focused on change management, ROI, education, continuous improvement, and sharing of best change management practices
- Analyze communications data to determine value of messaging as it relates to user adoption.
- Maintain the portfolio of business readiness requests including status, issues, contact names, completion dates, etc. and connect with requestors to gather additional detail or project/request information when needed
- Present the portfolio of projects to senior management on a periodic basis and assist with understanding deployed resources, overall budget impact, and delivery schedules.
- Assure prompt and positive action on all requests and inquiries from GCS colleagues and management. Address complaints, questions, concerns and suggestions, follow-up when needed.
- Identify opportunities for continuous improvement and lead or participate on projects that enhance supply chain systems and process
- Engage with functional line Subject Matter Experts (SMEs) and system developers to help deliver effective user experience.
- Where appropriate, determine value of tools and solutions through (but not limited to):
- Cost per user
- Colleague acquisition costs
- Dollar value of automation of tools and solutions
- Future potential of the tool/solution
- Infrastructure and other fixed costs
- Trust
- Likelihood of use
- Usability
BASIC QUALIFICATIONS
- BS/BA degree (organizational psychology, communication, or business / supply chain discipline) required with 10+ years’ experience
- Matrix leader, leading cross-functional teams and delivering on complex, global, innovation projects
- Ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
- Strategic thinking and ability to translate top level goals into actionable strategy
- Detail orientation, critical thinking to anticipate issues and solve problems
- Ability to build close relationships with the enterprise that drive innovative partnership opportunities
- Familiarity with software/solution delivery life cycles
- Facilitation, organization, presentation, and written communication skills and ability to convey information clearly and concisely
- Ability to work in ambiguous situations
- Demonstrated skills in analysis and problem solving
- Ability to translate and communicate technical concepts to non-technical personnel
- Ability to establish and maintain effective working relationships with customers
- Deliver exceptional customer service
- Ability to effectively influence senior leaders and colleagues at all levels of the organization
- Change and growth mindset to incorporate different perspectives to identify opportunities and remove barriers
PREFERRED QUALIFICATIONS
- Advanced degree (e.g., MBA, MEd, PhD)
- Lean Six Sigma certification or design thinking experience (e.g. gathering insights, ideation, and experimentation
- Relevant experience in Information Technology in the context of the pharmaceutical industry
- Technical writing skills
- Experience working in a GxP environment
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PHYSICAL/MENTAL REQUIREMENTS
Primarily computer-based work
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
At times, the role will be required to work across multiple time zones.
Work Location Assignment: On Premise
The annual base salary for this position ranges from $149,200.00 to $248,600.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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