Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

The Manager, Enterprise Third Party Risk Management (ETPRM) Operations reports to the Senior Manager of ETPRM Operations. The Manager will be an integral member of the team tasked with monitoring and implementing compliance with ETPRM requirements throughout the CVS Health Enterprise. They will serve as an advocate for the ETPRM program and influence operational risk management practices across the organization. This position will work independently, as well as in collaboration with colleagues from across the organization.

Key Responsibilities:

• Collaborate with key stakeholders (Security, Information Governance & Privacy, Compliance, Business Continuity, Disaster Recovery, AI, Internal Audit, Legal, Procurement, etc.) to define and synthesize ETPRM process requirements, translate to program design, and support needs related to the ETPRM process and solution.
• Support ETPRM team members with communications to increase awareness and engagement and set expectations with Business Owners and stakeholders.
• Act as the initial point of triage for escalation requests from Business Owners concerning the ETPRM process, working independently and with others to recognize and resolve issues.
• Monitor business adherence to and compliance with ETPRM requirements, including risk identification and mitigation/resolution.
• Lead ETPRM Operational program evolution and maturation initiatives, supporting in the creation of risk dashboards and KRIs.
• Assist with enhancing current ETPRM intake activities related to inherent risk questionnaires, providing support to requestors, while ensuring an accurate representation of third-party service activities that can be relied upon by program stakeholders.
• Support the ETPRM team in building relationships and influencing others across various departments and lines of business.
• Effectively and efficiently respond to time-sensitive requests from all levels and departments within the organization.

Required Qualifications:

• 3+ years relevant risk or assurance experience
• Strong Microsoft Suite experience (Word, Outlook, Excel, PowerPoint)
• Proven written and oral communication skills, ability to communicate complex information at multiple levels of the organization
• Effectively and efficiently respond to time-sensitive requests from all levels and departments within the organization.
• Experience in a project based role, organized, detail-oriented, and able to handle multiple priorities

Preferred Qualifications:

• Change Management, program/project management, and application e.g. Six Sigma, Lean Process.
• Experience using Archer, Ariba, ServiceNow
• People leadership experience

Education:

Bachelors Degree

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 01/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.