About the Role:

About OSTTRA: https://osttra.com/

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes, and
networks together to solve the post-trade challenges of global financial markets.  OSTTRA operates cross-asset
post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization
services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties
and utilities, manage credit risk, reduce operational risk and optimize processing to drive post-trade efficiencies.  
 
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade
evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  These businesses have
an exemplary track record of developing and supporting critical market infrastructure and bring together an
established community of market participants comprising all trading relationships and paradigms,
connected using powerful integration and transformation capabilities.

The Team: Operations provides operational day-to-day customer support for all services supported within the suite of
products. They are also responsible for the new client setup and new process adherence for the external
buy Side and Dealer communities. They work closely with Product Management, Client Account
management, Business Development and IT to ensure timely and accurate responses to customer inquiries.
The group is also responsible for incident reporting and escalation.

Job Description:
We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate
position within the Operations group. The successful candidate will be responsible for providing day-to-day
customer support and apply strong technical skills and good business knowledge, together with investigative
techniques and problem-solving skills to identify and resolve issues in a timely and high quality manner for all
services supported within Osttra’s suite of products.
Client Onboarding team assist client with new client Onboarding, Product Demo, KYC requirements and UAT
testing prior to go Live in Production environment. Client Services team is responsible to assist existing Osttra
clients with daily queries pertaining to Production environment. The application support team works closely with a
highly competent operations team and the core project teams to resolve client issues whilst continually improving
our platforms. Teams continuously collaborate to investigate, resolve and improve the efficiency of our platforms.
 

Duties & Accountabilities
 Techno-functional role - As part of platform / system support, individual is required to assist on everyday
client queries pertaining to access management, system workflow, technical errors, customization
requirements etc.
 Providing technical support to both internal and external clients across our full suite of OTC Derivative
products.
 High level of direct client interaction. Client queries handled via emails and phone hotline.
 Participate in internal testing of applications, prior to any change going live in production.
 Work closely with internal teams such as Development team, Application Support, Product,
 Business Analysts for system enhancements. This includes providing technical advisory to the support
teams.
 Liaison with change/release management teams to ensure readiness for new platform releases.
 Perform testing and provide troubleshooting for the client to configure the product as per the
 requirements of the participant in the UAT and pre-prod environment and emulate the same design setup
in the production environment as well.

 Liaise with participants for rolling out Osttra product which will enable them to trade and settle
derivatives electronically eliminating the need of paper transactions for majority of the trades.
 Monitor client query queues, diagnose, and resolve any resulting exceptions or errors and work with
internal groups to provide resolution.
 Respond to client requests by providing detailed analysis and feedback.
 Participate in internal / external training needs. Educate clients on upcoming changes.
 Communicate and assist internal departments for onboarding new participants in a timely manner and
effective implementation of the product.

Business competencies
 Education and experience - University graduate preferred.
 Commercial awareness- Ability to work in fast paced environment with client orientation.
 Understanding of Financial Capital Market and OTC Derivatives is a plus.
 Management requirements -Not applicable
Personal competencies
 Personal impact - Very strong customer service and problem-solving skills.
 Focused on Operational Control and Data Security.
 Flexible and able to adapt to change.
 Able to work independently with minimal supervision.
 Communication- Excellent interpersonal, written and verbal communication skills.
 Teamwork- Customer service and satisfaction are key priorities for the firm.
 Candidates must be aware of the impact of their actions on internal and external clients.
 Flexible working in rotational shifts / time zone(last shift ends at 11 PM IST)

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.  As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 

Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)