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The Development Operations Associate (Temporary) will manage development data and operational systems that support fundraising for the Office of the Arts (OA). This role ensures accurate donor records, timely gift processing, and reliable information for the Development team, Business and Accounting departments.

ESSENTIAL JOB DUTIES

• Coordinate customer relationship management processes, including: creating pledge agreement letters, (e)mailing invoices and pledge reminders as necessary, generating gift acknowledgement letters, and documenting all activity in the donor database.
• Field giving inquiries from subscribers and donors by providing professional and responsive customer service; resolve online giving and gift processing issues.
• Maintain accurate donor records in Spektrix and collaborate with Advancement Services to ensure corresponding information in Raiser’s Edge is current and consistent.
• Conduct monthly reconciliation between Spektrix and Raiser’s Edge to ensure accuracy of donor records, gift entries, and coding across both systems.
• Track gifts weekly and report progress towards OA Development Department fundraising goals.
• Manage the execution of the Annual Giving solicitation plans, including direct mail, printing, email, and crowdfunding: prepare and send mailings and emails.
• Maintain and manage donor stewardship efforts, including fulfillment of levels and benefits.
• Other duties as assigned.
   

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Bachelor’s degree or equivalent experience is required.
• Minimum 1 year experience with fast-paced fundraising, sales or marketing preferred; experience with donor database preferred, such as Raiser’s Edge, Audience View, or Salesforce preferred. Student work experience will be considered.
• Experience in managing donor/prospect databases effectively, analytical skills, and ability to multitask

    

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. 

• Knowledge of development principles including knowledge of the utilization of information systems to support fundraising activities
• Organizational and project management skills.
• Excellent interpersonal skills, writing and editing skills
• Computer proficiency
   

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires Long periods of mental concentration
• Requires the ability to effectively communicate in person and through communication media
• Requires the constant coordination of mental and visual attention
   

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Usual office conditions

Grade of Position: T01N

Scheduled Weekly Hours: 20.00

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. 

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.