At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated Smart Hands (IT) Support – Data Center to join our Service Assurance team. In this role, you will be responsible for providing critical on-site technical assistance, ranging from hardware installations to complex network and server support, to ensure seamless data center operations. You will work closely with the Service Assurance Manager to maintain high standards of uptime and reliability.

What You’ll Do

In this role, you will:

• Responsibility 1: Lead the physical installation, racking, and cabling of servers and networking equipment to ensure high-quality hardware deployment and efficient inventory management.

• Responsibility 2: Collaborate with remote engineers to troubleshoot hardware issues, execute configuration changes, and perform component upgrades that maintain system integrity.

• Responsibility 3: Ensure compliance with data center access, safety, and security procedures while maintaining accurate documentation for audit and regulatory standards.

What You’ll Bring

The ideal candidate will have:

• 2 years of experience in Information Technology (IT) hardware or data center operations.

• Strong knowledge of server, storage, and network hardware, including familiarity with copper and fiber cabling standards.

• Proven ability in technical problem-solving and following complex technical diagrams to assist remote teams in incident resolution.

Category: Information Technology