POSITION: Food & Beverage Staffing Manager

DEPARTMENT: Food & Beverage

REPORTS TO: Assistant Food and Beverage Director

FLSA STATUS: Full-Time Salary, Exempt

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Food & Beverage Staffing Manager for the Pinnacle Bank Arena. This position is essential in coordinating and scheduling Food & Beverage staff, NPO groups and all other staff needed. The Concessions Staff Manager will ensure proper staffing levels for all events. This individual will hire and train staff, schedule staff for events, organize and oversee payroll, maintain uniform inventory and maintain staff permit records.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Assist department managers as directed
• Responsible for managing check in /uniform room for part time staff.  Directs staff to location working based on schedules from department managers.  Reports scheduling issues to department managers immediately.
• Responsible for maintaining accurate inventory of all uniforms.
• Maintains Manager Serv Safe certification as well as Serv Safe Alcohol, Serv Safe Allergens, as well as any required City, County and/or State certifications.
• Keeping record of all food and liquor permit for city and state for part time staff
• Follows all the rules and regulations which apply to Legends Global at Pinnacle Bank Arena.
• Coordinates scheduling for Part time staff, Non Profit Groups, Temp Agency Staff as well as any other 3rd Party Contractors
• Prepare schedules using Scheduling Software to input schedules, update changes, edit hours/shifts and other adjustments as needed
• Recruit and maintain data base for all Non-Profit Groups.  Prepares a list per event of what locations Non-profit Groups worked and report to accounting.
• Communicate scheduling issues to F&B Operations Managers
• Demonstrate an ability to mitigate any scheduling conflicts, adjust schedules based on employee leave requests, call-offs and availability
• Maintains Call off/Absence Spreadsheet
• Responsible for printing all necessary “Check In” paperwork for each event
• Works with Food & Beverage Managers in recruiting, training, and staffing all concessions areas
• Works with Food & Beverage Managers to maintain staff training manual including SOPs
• Provide excellent customer service to all clients and vendors
• Effective communicator, have flexibility with scheduling, a sense of urgency, able to multi-task, sharp with a professional demeanor
• Work with staff with patience and empathy to keep staff engaged

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

• High School Diploma or equivalent (i.e. GED)
• Minimum of two years of previous customer service experience
• Strong Interpersonal skills; analytical & detail oriented
• Strong computer skills, i.e. PowerPoint, Excel, Word, able to type no less than 50 wpm

Skills and Abilities

• Technologically savvy, with high proficiency in all Microsoft Office programs.
• Flexibility, ability to work extended or irregular hours to include nights, weekends, & Holidays
• Willing to accept change, new procedures, & constructive comments
• Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations
• Initiative in identifying and resolving problems timely & effectively
• Strong leadership skills are a must. Excellent client relationship management skills
• Must have professional demeanor attitude.
• Must be professional with confidential information regarding any aspects of the company or staff
• Strong written, verbal and interpersonal skills
• Ability to function in a fast-paced, team-oriented environment
• Willingness to help and assist where needed throughout entire F&B Department
• Must be able to work independently with little or no supervision
• Interest in self-development & desire to learn

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•       Ability to stand & walk for long periods of time

•       Sitting in a small office environment for extended period of time.

•       Data entry on the computer keyboard with repetitive hand/finger motions.

•       Use hands to finger, handle, or feel and reach with hands and arms

•       Walking, bending, lifting, reaching, and repetitive motions for an extended period of time.

•       May be exposed to variable temperatures, including extreme hot and cold, depending on season.

•       Work is indoor and outdoor

•       May be required to work in confined and/or narrow spaces.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact (402) 904-4444.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.