Flow Traders is looking for a Junior Technical Support Engineer to join our Infrastructure team in our Amsterdam office. The ideal candidate is self-starter, quick learner and has strong process orientation. This is a unique opportunity to join a leading proprietary trading firm with an entrepreneurial and innovative culture at the heart of its business. We value quick-witted, creative minds and challenge them to make full use of their capacities. If you aim high, the sky is the limit!

The Technical Support Engineer, part of the Infrastructure team, will provide first level technical assistance & support to users in the Amsterdam office. The person fulfilling the role will be responsible for basic troubleshooting of user workstations, setting up desks for new employees, and managing office resources such as printers, televisions, etc. The engineer will serve as the first point of contact for the infrastructure team, whilst working closely together with senior members of the team, as well as other departments within the overall IT organization.

 

What You Will Do

• Serve as the first point of contact for end-user technical assistance over the phone, e-mail, chat, or our ticketing system
• Perform troubleshooting on end-user workstations & office utilities, like printers, televisions, security-related appliances
• Assist with desk moves & builds, working closely together with business stakeholders
• Escalate issues and incidents to next level of support, including other IT teams
• Ensure storerooms are in order & responsible for inventory management
• Pass on feedback and/or suggestions by end-user to appropriate internal teams
• Identify and suggest possible improvements on solutions and procedures
• Document best-practices

 

What You Need to Succeed

• Up to 3 years experience in a similar role 
• Analytical problem-solving skills to troubleshoot hardware and software issues
• Good understanding of computer hardware, peripherals & Windows software
• Experience as help desk technician, or similar position
• Ability to diagnose and resolve technical issues
• Excellent communication skills & proficiency in English
• Customer-oriented and cool-tempered
• Novice-level understanding of network and firewall concepts

 

Recruitment Process

1. Submit your resume and motivational letter
2. Motivational Interview with HR 
3. Technical interview with our Infrastructure team
4. Final Cultural match interview

 

What We Offer

We like to think that talent grows at Flow and stays at Flow. To ensure this, we provide our employees with an extensive onboarding program, access to Flow Academy, the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer a competitive salary, an annual discretionary profit share and other fantastic perks and benefits, such as:

• Flow Academy for continuous learning and opportunities to attend domain-related conferences
• Our own company boat
• In-house gym and sessions with our nutritionist or personal trainer
• In-house Bar and Lounge with an arcade, table tennis, billiards table and game consoles
• Daily catered lunch, amazing coffee and a fully stocked kitchen and snack bar
• Weekly chair massages
• Annual company trip and a variety of events throughout the year
• Global rotations between our offices worldwide
• and more!

 

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.