Posted:
7/22/2024, 5:31:47 AM
Location(s):
Minneapolis, Minnesota, United States ⋅ Minnesota, United States
Experience Level(s):
Internship
Field(s):
Customer Success & Support
POSITION: Front of House Intern
DEPARTMENT: Guest Services/Box Office
REPORTS TO: Manager, Guest Services & Box Office
FLSA STATUS: Non-Exempt
Summary
The goal of the Front of House Intern position is to explore opportunities to improve the guest experience for Target Center events with an ingress (entry point) focus. This position will anchor collaboration between the Box Office and Guest Services department with goal of streamlining the resolution of ticketing issues while maintaining the highest standard of guest experience. This position will primarily report to the Box Office Manager with other supervisor duties shared by the Manager and Assistant Manager of the Guest Services department.
The Front of House intern will gain first-hand knowledge of front of house operations for large scale events which will be a valuable addition to their resume as they graduate and seek full-time employment. Through the internship the candidate will gain detailed knowledge of the AXS and Ticketmaster ticketing platforms and their associated technology that can be applied at any venue beyond Target Center. Candidate will also expand on existing customer service and resolution skills as they work alongside Target Center staff to optimize guest experience.
Essential Duties and Responsibilities
Desired Qualifications and Skills
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Website: https://www.asmglobal.com/
Headquarter Location: Los Angeles, California, United States
Employee Count: 10001+
Year Founded: 2019
IPO Status: Private
Industries: Customer Service ⋅ Event Management ⋅ Events ⋅ Innovation Management ⋅ Media and Entertainment