At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Following Iron Mountain's acquisition of Australian Computer Traders, we are expanding our team to deliver world-class, sustainable, and secure technology solutions. We don't just move boxes-we protect data, give tech a second life, and help the planet by reducing e-waste.

What You'll Do

In this role you will:

• Timely responses to customer inquiries by telephone, email or website chatbot in an in or outbound contact /service centre.
• Resolves mostly routine and some non-routine, more complex problems.
• Analyses a customer’s service needs and refers to other service or technical departments for follow-up as needed.
• Use a customer relationship application or database to record activities and research product information.

What You'll Bring

The ideal candidate will have:

• You enjoy working with computers and gadgets.
• You know your way around a computer, laptop or mobile phone.
• You are ready to learn on the job and follow strict security protocols.
• Experience working with customers to solve problems – highly regarded.

What We Offer

• A permanent, full-time 38-hour week with a dependable Monday-Friday schedule.
• Accrual of annual leave and sick leave, competitive pay, and the chance to work with a reputable, global brand.
• On the job training advising how to manage customers and out-of-the box technical issues.

If this job appeals to you, APPLY now!

As part of our recruitment process, preferred candidates will undergo pre-employment screening including a National Police check and provide Right to Work document

Category: Customer Support