Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title:                            Inside Sales Supervisor

Department:                     Inside Sales

Manager/Supervisor:    Commercial Operations Manager

Position Overview:

The  Inside Sales Supervisor is responsible for both progressing customers from an awareness to successfully starting on Omnipod and where required, additional delegated lead duties.

The ideal candidate will be responsible for resolving escalated customer contacts, managing existing and new processes, and discovering and implementing continuous improvement opportunities through the analysis of data and project management.

The ideal candidate must demonstrate strong sales results, sales accomplishments, business acumen, proven ability to learn complex technical material (healthcare/diabetes preferred), and excellent communication and interpersonal skills.  The successful candidate will also demonstrate the ability to work effectively in a key cross-functional role with internal and external stakeholders.  Additionally, this position requires a high degree of customer interaction and communication to ensure the patient experience is positive and professional while consistently focusing on closing the sale. 

The Inside Sales Supervisor is an inside sales role that provides an exceptional opportunity to grow and develop your medical device sales career.

Responsibilities:

• Promote and sell Insulet’s products to prospective customers.  Responsible for making outbound calls to patients who have expressed interest in the Omnipod System.
• Responsible for handling inbound calls from patients generated through Healthcare Professionals’(HCP’s) offices or marketing programs.
• Using a broad understanding of how Insulet’s products are used including the benefits of the product, answer customer’s inquiries about the Omnipod product and competitive comparisons.
• Collaborate with customer operations and field sales teams to convert the lead to a shipped customer.
• Provide frequent feedback and suggestions to support an environment of continuous process improvement.
• Perform a broad range of complex and challenging sales and service related duties and administrative tasks.
• Coordinate and monitor day-to-day operations for the Inside Sales Omnipod Specialists team, serving as the main escalation point for any Customer questions or issues and managing processes.
• Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure.
• Preparation of daily, weekly, monthly and quarterly reports.
• Provides coaching and feedback in accordance with manager requirements.
• Performs other duties as assigned.

Education and Experience:

Minimum Requirements:

• Bachelors degree or relevant experience.
• 2 – 5 years of previous inside sales experience preferred, ideally in medical device, healthcare or similar competitive, fast paced markets.  
• Exceptional customer service experience.

Preferred Skills and Competencies:         

• Experience with coaching colleagues in a team environment to improve selling & technical skill level.
• Continuously shows clear leadership and “can do” attitude.
• Demonstrates strong selling skills & objection handling – ability to genuinely relate to customers - understand their requirements, needs, concerns and address those appropriately leading to positive business outcomes.
• Strong focus on results and achievement of objectives
• Self-motivated, able to assume responsibility and work autonomously in a professional manner.
• Highly developed sense of integrity.
• Demonstrated strong decision‐making, organizational and prioritization skills.
• Energetic, motivated, positive, passionate.
• Flexibility in hours.
• Works well both independently and within a team environment.
• Expert knowledge of Diabetes and Insulin Pumps is highly desirable
• Solid analytical and technical skills
• Experience with Salesforce system is preferred.

Physical Requirements (if applicable):

• The ability to work overtime to meet business objectives is required.
• Requires sitting and standing associated with a normal office environment.
• Manual dexterity needed for using a computer keyboard.
• Minimal business travel as needed.